Account Manager

Community Blood Center•Green Bay, WI

8d•Onsite

About The Position

The Account Manager identifies and recruits mobile blood-drive sponsor groups through direct contact with business and institutional leaders in Green Bay and surrounding communities. The role delivers formal presentations as part of community awareness, education, and donor recruitment programs, and coaches blood-drive coordinators in planning and carrying out donor recruitment activities. The Account Manager develops strategic account plans to grow blood-drive production and works irregular hours, including occasional early mornings, evenings, and weekends, to meet with coordinators and support smooth, efficient blood drives. The position executes recruitment plans aligned with the CBC Strategic Plan and recruitment goals to support a safe, adequate community blood supply. It schedules and evaluates drives, maintains accurate records, monitors collection projections and goals, builds sponsor relationships, identifies account growth opportunities, and provides sales leadership, mentoring, and training to account associates and specialists. The role requires effective customer service, public speaking, organization, follow-through, and independent scheduling and planning.

Requirements

Bachelor’s degree or equivalent experience.
Proven successful outside sales experience, including strategic account planning and achievement of production targets.
Ability to use traditional and non-traditional problem-solving techniques creatively to improve performance and company effectiveness.
Well-developed written and verbal communication skills.
Demonstrated public-speaking skills.
Highly self-motivated, with the ability to schedule and follow up on meetings without direct supervision.
Negotiation skills to resolve issues professionally.
Proficiency with Microsoft Office Suite, particularly Outlook, Excel, and Word.
User knowledge of a laptop computer, photocopier, personal automobile, and smartphone.
Valid Wisconsin driver’s license to operate a personal vehicle.
Ability to occasionally lift objects or materials weighing up to 35 pounds.

Nice To Haves

Familiarity with CRM systems.

Responsibilities

Identify and recruit mobile blood-drive sponsor groups through direct contact with business and institutional leaders.
Deliver formal presentations to sponsor leaders and other audiences to educate, inspire, and motivate donors.
Coach and assist blood-drive coordinators with detailed donor recruitment planning, training, promotional materials, and ongoing support.
Develop and execute strategic account plans to increase production and support long-range planning.
Schedule blood drives in accordance with cGMP, SOPs, and mobile scheduling guidelines, making efficient use of resources.
Project blood-drive collections and meet or exceed monthly and annual goals.
Maintain accurate records of recruitment activities, sponsor information, and blood-drive results; oversee fulfillment of individual drive schedules.
Work with coordinators in advance of drives to support successful operations and engage first-time and repeat donors.
Use marketing materials, reports, and correspondence to communicate with sponsors.
Conduct timely post-drive evaluation meetings, recommend improvements and growth opportunities, and schedule future drives.
Analyze accounts to determine production potential; prospect, network, and respond to sales opportunities.
Apply effective sales skills and demonstrate sales-team leadership.
Mentor and train account associates and account specialists.
Maintain professional business relationships and provide exceptional customer service.
Demonstrate accountability for individual and team recruitment activities and goals.
Comply with CBC policies, procedures, SOPs, and departmental directives.