Account Manager

Blackbuck Insights • Schaumburg, IL

11d

About The Position

BBI is a global data engineering consulting firm that empowers clients to effectively scale and modernize. We combine engineering fundamentals and innovative tools to execute business-critical, end-to-end projects on-time and on-budget. We offer expert services across Data Integration, Data Modernization, Data Migration, Data Architecture, Platform Support, and Application Services. Our goal is to provide business value in the most effective way for our clients so clients can focus on growth. We are looking for a talented and seasoned Account Manager to become a key part of our team. The ideal candidate will spearhead efforts to expand our client portfolio while strengthening partnerships with our existing customers. This position demands a proactive professional who can utilize their industry knowledge, nurture valuable relationships, and propel revenue growth in alignment with our organization's strategic objectives.

Requirements

• Bachelor's degree in a relevant discipline, such as Business Administration, Computer Science, or Engineering.
• A minimum of 15 years in the professional services and consulting industry, showcasing extensive expertise.
• Demonstrated Customer-Centric Mindset by prioritizes client satisfaction and long-term retention over short-term gains, acts as a trusted advisor, providing proactive recommendations and quickly addresses client concerns and ensures swift issue resolution.
• Demonstrated proficiency in business development, program management, project management, and delivery management.
• A successful history of excelling as an Account Manager in fast-paced and rapidly evolving environments.
• Demonstrated, strong past experience in Project Management expertise and able to provide guidance/mentoring/support across multiple teams managed by PMs.
• Established ability to engage and build connections at all organizational levels, including technical teams, senior managers, directors, and C-Suite executives.
• Demonstrates outstanding leadership skills with the ability to inspire, guide, and influence teams and stakeholders effectively at all organizational levels.
• Hands-on experience in creating, developing, and presenting compelling proposals.
• Strong leadership, interpersonal, communication, and presentation skills that inspire collaboration and trust.
• Diverse experience in technology and business consulting, particularly in Data Management and Data Engineering.
• Knowledge of innovative technologies, such as Cloud computing, AI/ML concepts, Generative AI, and other digital transformation and data engineering solutions.
• Extensive experience working with large, geographically dispersed teams within a matrixed organizational structure.

Nice To Haves

• Post-graduate degree or MBA.
• Project Management Certification: Certification in project management, such as PMP.
• Scrum Master Certification.
• Knowledge of project management methodologies, such as Agile, Scrum, or Waterfall.
• Proficiency in project management tools, such as Asana, Trello, MS Project, or Jira.

Responsibilities

• Oversee client relationships within the assigned account portfolio, fostering new connections and enhancing engagement with existing clients to strengthen partnerships and drive growth.
• Manage profit and loss (P&L) across the portfolio, including margin optimization, financial forecasting, budgeting, reporting, invoicing, and collections to ensure financial health.
• Develop comprehensive account plans, identify opportunities to pursue, and establish effective processes for monitoring, control, and reporting to ensure strategic alignment.
• Establish new client relationships and leverage existing networks to secure new business (“logos”) while scaling partnerships with current clients.
• Draft, review, and update key contractual agreements, such as Master Service Agreements, Non-Disclosure Agreements, Statements of Work, and Change Orders, ensuring compliance and clarity.
• Collaborate with delivery teams and stakeholders to uphold quality standards, ensuring commitments to clients are met with precision and efficiency.
• Develop staffing plans to support client contracts and new business opportunities. Partner with internal teams to manage performance, foster training, and implement professional development to align with delivery needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior