Account Manager

Baerlocher USA LLC• REMOTE, OH, US, OH

3d•Remote

About The Position

The Account Manager owns assigned customer relationships and delivers revenue, margin, retention, forecast, and service objectives. Reporting to the Sales Lead or Sales Manager, the role develops account plans, identifies growth opportunities within assigned customers and territory, and coordinates cross-functional support to meet customer needs. The position provides customer and market insight, maintains accurate commercial information, and executes approved plans within established strategy, authority, and priorities. The territory covers the North Midwest and Canada. The candidate will work remotely and must be legally permitted to work in Canada.

Requirements

Demonstrated account-management, relationship-building, and opportunity-identification capability.
Ability to develop account plans, manage multiple priorities, and coordinate work across functions.
Effective commercial judgment in pricing, negotiation, forecasting, problem-solving, and issue escalation.
Strong communication, presentation, organization, and customer-service skills.
Proficiency with Microsoft Office and CRM platforms.
Ability to work independently while collaborating effectively with internal teams and customers.
Bachelor’s degree in Chemistry, Engineering, Business, Marketing, or a related field, or equivalent experience.
Three or more years of progressive sales, account management, technical sales, product, marketing, or related commercial experience.
Demonstrated success managing customer relationships and delivering commercial results.
Clean driving record for insurability.
Ability to travel up to 75%.
Long periods of computer usage.
Must be legally permitted to work in Canada.

Nice To Haves

Commercial experience in plastic or rubber additives.
Experience with polymer compounding, converting, masterbatch, or recycling.
Exposure to technical sales, product management, commercialization, or cross-functional project work.

Responsibilities

Manage assigned customer relationships and deliver revenue, margin, retention, forecast, and service objectives.
Build trusted customer relationships by understanding business needs and coordinating appropriate commercial and technical support.
Develop and execute account and territory plans aligned with approved commercial priorities.
Identify, qualify, and advance growth opportunities within assigned customers and territory.
Support opportunities through customer evaluation, trial, approval, launch, and ongoing commercial management.
Coordinate Sales, Technical, Product Management, Customer Service, and Supply Chain resources to address customer needs.
Prepare forecasts, account updates, pricing recommendations, and performance analyses.
Maintain accurate CRM records, opportunity milestones, and next actions; escalate risks and decisions promptly.
Resolve customer issues within assigned authority and engage leadership when broader support or decisions are required.