Account Manager

PolyAI

1d•$120,000 - $135,000•Remote

About The Position

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is searching for a US-Based Account Manager, reporting directly to the VP of Account Management to commercially manage and grow our growth-tier customer relationships across a wide variety of verticals. We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modelling and driving account retention and revenue growth.

Requirements

Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers
Proven history in value-selling and fostering relationships at champion / decision maker level, including; executives, business, and technical leaders.
Sales experience with a call center operations background.
Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, revenue generation, improved CX and reduction in wait times
Successful results meeting/exceeding sales goals, revenue expansion, new product adoption and identifying new use cases across additional areas of the business.
Proven results that consistently meet and exceed annual retention targets and booking quota
Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role
Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus

Nice To Haves

Previous AI experience within the space is nice to have.

Responsibilities

Manage a book of up to 8 existing Enterprise customer accounts with a focus on account expansion and renewals
Main point of contact for the identification and closing of expansions, upselling and cross-selling into new areas of the business and driving new channel expansion
Lead customer SteerCo executive meetings bringing together C-level economic buyers with transformation, operations and IT
Leverage business reviews to align business and IT buyers with a PolyAI-driven AI roadmap
Responsible for retaining existing customers through renewal and delivering customer lifetime value, executing on specific commercial plays to drive high retention rates
Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into reality
Accountable for accurate forecasting leveraging MEDDPIC methodology of in-Quarter deals and pipeline generation within Gong
Create tailored ROI models tailored to specific verticals that cover revenue generation and cost efficiency plays
Leverage our Command of the Message Sales methodology to foster expanded multi-threaded relationships within a customer department for cross-selling our solution into new areas of the business
Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent

Benefits

Participation in the company’s employee share options plan
100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
Life Insurance
STD and LTD
The opportunity to contribute to the company's 401k plan
Flexible PTO policy + 11 designated company holidays
Annual learning and development allowance
One-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
Enhanced parental leave
Company-funded fertility and family-forming programmes
Menopause care programme with Maven