Account Manager

National Ramp•Valley Cottage, NY

1d•$80,000 - $90,000•Onsite

About The Position

The Account Manager manages and develops relationships with existing commercial customers, serving as the primary point of contact for assigned accounts. The role focuses on consistent communication, proactive follow-up, and a positive customer experience while coordinating with internal teams to keep quotes and projects on track, address customer needs, and identify opportunities to strengthen relationships and grow existing business. The position is on-site in Valley Cottage, NY, four days a week. Compensation is $80,000–$90,000 annually.

Requirements

At least 5 years of experience in account management, customer relationship management, inside sales, or a related B2B role.
Strong relationship-building and customer service skills, with a proactive approach to communication and follow-up.
Excellent organizational skills and ability to manage multiple customer accounts and projects simultaneously.
Strong written and verbal communication skills.
Experience using CRM software to track customer interactions, quotes, and follow-up activities.
Ability to coordinate across multiple departments and keep projects and customer requests organized.
Strong attention to detail, accountability, and problem-solving skills.

Nice To Haves

Experience in commercial construction, building products, accessibility solutions, or a manufacturing environment.
Experience working with general contractors, modular building companies, dealers, or national accounts.
Familiarity with ERP systems, quoting platforms, or project management software.
Ability to interpret basic construction drawings and project specifications.
Experience working with purchase orders, project quotes, and commercial customers.

Responsibilities

Manage relationships with existing commercial customers and serve as a point of contact for questions, project updates, and ongoing needs.
Build customer relationships through proactive communication, consistent follow-up, and understanding each customer's business.
Coordinate customer requests and project details with internal teams to ensure timely and accurate responses.
Follow up on quotes, outstanding information, pending decisions, and open customer requests to keep projects moving forward.
Clearly communicate pricing, project scope, timelines, and next steps to customers.
Maintain accurate customer records, quotes, and opportunity updates in the CRM.
Identify opportunities to strengthen existing relationships and support additional business from current customers.
Coordinate smooth handoffs to Project Management and Operations while remaining engaged in customer relationships throughout project execution.
Anticipate customer needs, address concerns, and work with internal teams to resolve issues promptly.