Account Manager

Smarthotel

22d • Hybrid

About The Position

This is a role for someone who genuinely loves hotels, and wants to make a difference in how they succeed. As Account Executive, you'll own a portfolio of hotel clients and serve as their single trusted commercial partner, helping them grow their revenue and guest experience through smart, well-integrated technology. You'll manage accounts across both Smarthotel and Net Affinity (our sister company), giving your clients access to a powerful, specialised portfolio — while you remain the one person they call when it matters. This is not a product-pushing role. It's a relationship role, built on honesty, curiosity, and long-term impact. You'll join our Customer Growth team and report to the Director of Customer Growth.

Requirements

• 3–5 years of experience in hospitality tech, SaaS, or software sales, with solid knowledge of PMS, Channel Managers, and Booking Engines
• A consultative, trust-based selling approach — you listen first, then offer solutions that genuinely fit
• The ability to own relationships end-to-end: from discovery to demo to close, across both short and long sales cycles
• A proactive, organised mindset: you manage your agenda and pipeline tightly and confidently engage hoteliers by phone
• Drive and curiosity — you want to deepen your hotel tech expertise and continuously improve your impact
• A collaborative spirit: independent by nature, but energised by working with a great team
• Languages: English: fluent (required)
• Dutch: strong advantage
• German: a plus

Responsibilities

• Be the go-to commercial partner for a portfolio of hotel clients across Smarthotel and Net Affinity
• Build and nurture long-term partnerships grounded in trust and measurable results
• Run evaluation and renewal meetings with confidence and clarity
• Spot upsell and cross-sell opportunities rooted in real hotel needs, not just targets
• Analyse performance data and proactively recommend optimisation strategies
• Keep a clean, structured pipeline and account overview in CRM
• Deliver compelling, tailored software demos that map to each hotel's goals
• Guide clients through commercial decisions with transparency and expertise
• Ensure a smooth, professional handover to implementation colleagues after closing
• Partner with marketing to boost engagement, retention, and brand awareness
• Work cross-functionally with product, implementation, and development teams
• Represent Smarthotel and Net Affinity at trade fairs, industry conferences, and hospitality events across Europe

Benefits

• A commercially meaningful role with real impact in the European hotel tech ecosystem
• Up to €60k gross per year, depending on experience
• Ownership of a high-quality, best-of-breed product portfolio — products you'll be proud to represent
• A culture built on honesty, long-term thinking, and genuine care for customers
• Close support from experienced product and technical specialists who have your back
• Full flexibility in how you work, with Utrecht as your home base
• Strong secondary benefits package
• Excellent daily lunches at our Utrecht office (genuinely a highlight)
• A real chance to help shape a growing, international organisation — your voice will matter here

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed