Account Manager

Menzies Aviation•Charlotte, NC

37d•Onsite

About The Position

The Account Manager responsibility is to assist the operational team to deliver excellent and safer performance in the ground handling service functions at a high-volume international airport.

Requirements

Financial management skills awareness.
Able to communicate effectively with senior level personnel.
Able to work with a multinational work force, and to adjust to the local conditions of the station.
A working knowledge of the IATA Standard Ground Handling Agreement.
Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
Able to support other stations as required and ensure own station responsibilities are covered with on leave.
Ground Handling experience at a high-volume international airport.
Excellent knowledge of cargo/ramp GSE.
High School Graduate or better.
Must pass pre-employment background and drug test
Must obtain a US Customs Seal
Must possess a valid State Driver’s License.

Responsibilities

Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management
Ensures service delivery to customer airlines is according to the airline contacts, and within the agreed budget level
Ensures safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards
Monitors performance, taking action to correct any shortfalls
Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders
Provides reports as required, and service delivery measurements
Provides leadership to the management team, developing their skills
Work shifts as required by the business
To report any significant deficiency in our products, materials and documents
Has the duty to suggest any improvements to working practices, especially those relating to safety and security
Must follow all security procedures as required
Other duties as assigned