Account Manager - Entry Level

Taylor Communications•Arden Hills, MN

1d•Onsite

About The Position

Venture Solutions is looking for an Account Manager to join their team onsite in Arden Hills, MN. The Account Manager (AM) role primarily serves as a support function within the account management team. This position is responsible for ensuring the smooth operation of transactional accounts, maintaining client satisfaction through efficient handling of tasks, and supporting higher-level account managers in various duties. AMs handle routine and repeatable processes, perform basic customer service functions, and assist in managing smaller or less complex accounts. Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and meaningful relationships with colleagues across teams, which are essential for optimal productivity and a positive work environment. This is a full-time, in-office position.

Requirements

Effective communication skills with the ability to convey information in emails, project collaboration tools, reports & meetings.
Utilizing analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions.
Good Interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration.
Proven ability to perform efficiently under tight deadlines without compromising quality or standards.
Ability to work with standard MS Office programs (Excel, Outlook, Teams, etc) and be cross-trained on any additional systems.
High school degree or higher

Responsibilities

Assist in billing and invoicing processes, ensuring accuracy and timelines in accordance with client agreements & help with resolving discrepancies.
Perform daily tasks such as job tracking & job reconciliation.
Execute and assist with manual on-site job ticket updates.
Generate and provide reports to clients or internal teams as required.
Monitor open tickets and assist in ticket management and resolution.
Provide client support to team as needed.
Handle basic file reconciliation, including validating incoming files and monitoring processing to ensure accuracy.
Manage inventory by tracking, replenishing, and reporting on stock levels needed for upcoming client projects.
Processes pulls, holds, monitors & administer incidents (VINs) and simple change requests according to client needs using internal project management tools.
Assist in pricing updates.
Ensure SLA & quality metrics are being met for smaller clients.
Ownership of and responsible for daily activities on smaller clients.
Limited client facing communication responsibilities.