Account Manager
About The Position
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We're transforming the way the world moves. We envision a future where cities feel smaller, and technology fosters connection. Lyft Healthcare & Community Access is at the forefront of this change, redefining how healthcare organizations and communities interact with the Lyft platform. We're solving complex challenges and meeting the diverse needs of our clients and their patients, transit and paratransit riders. We're committed to providing exceptional customer service and are seeking customer-centric individuals who are passionate about problem-solving and exceeding client expectations. As an Account Manager on Lyft’s Healthcare team, you’re responsible for managing and growing strategic partnerships with healthcare and community access organizations. You’ll join a talented team focused on one thing: using technology and Lyft’s network of drivers to improve transportation for patients and members.
Requirements
- 3+ years of successful sales, business development, or account management experience preferred
- Strong curiosity and willingness to dig in and learn
- Proven track record of growing accounts and hitting quota a plus
- Excellent written, verbal, and presentation skills
- High levels of sales persistence, work ethic, and creativity
- Ability to understand and absorb new information quickly
- Comfortable with change and role ambiguity in a start-up environment
- Ability to follow through on commitments and get things done
- Team-oriented mindset and the ability to work with a wide range of individuals
- Creative problem-solving with limited resources
- Non-emergency medical transportation or other healthcare experience preferred
- Bachelors degree required
Responsibilities
- Serve as the main point of contact for a list of healthcare and community access organizations
- Become an expert at Lyft’s products and internal systems to deliver exceptional customer support
- Expand business within assigned accounts by identifying new stakeholders & use cases, and work inbound opportunities
- Develop trusted client relationships with leadership and the operations teams at each partner to ensure alignment across the entire organization
- Execute against strategies to help achieve quarter over quarter growth quotas
- Understand your partner’s pain points and challenges and provide feedback to cross-functional teams including Product, Engineering, and Product Marketing
- Represent Lyft at Healthcare marketing and tradeshow events
Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
