Account Manager

Alera Group•New York, NY

15d•Hybrid

About The Position

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees. Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience. Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

Bachelor's degree or equivalent relevant work experience
2–4 years of experience in a client-facing account management or client service role
Active Life & Health License
Strong knowledge of employee benefits and insurance programs
Excellent communication, organization, and relationship-building skills
Proficiency in Microsoft Office applications

Nice To Haves

4–7 years of employee benefits account management experience for Senior Account Manager consideration
Experience supporting mid-market clients
Experience with RFPs, renewals, compliance deliverables, and carrier negotiations
Previous mentoring or leadership experience

Responsibilities

Serve as a primary day-to-day contact for clients, carriers, and vendor partners
Manage client service requests, resolve issues, and support ongoing benefit initiatives
Build trusted relationships with client HR teams and support Consultant-led strategies
Contribute to client meetings, presentations, and overall service delivery
Execute client lifecycle deliverables and ensure projects remain on schedule
Support the RFP process, compliance activities, and renewal strategies
Review plan documents, contracts, and other benefit materials for accuracy
Stay current on industry trends, legislation, and employee benefits best practices
Support retention, growth, and profitability across an assigned book of business
Deliver proactive service that strengthens client relationships and long-term partnerships
Collaborate with internal teams to identify opportunities that enhance the client experience