Account Mananger

ABM•Louisville, KY

3d•Hybrid

About The Position

The Account Manager will oversee all aspects of custodial and facility support operations across assigned schools or campus locations. This role ensures consistent delivery of services in accordance with contracts, scope of work, and ABM standards. The Account Manager will develop and execute operational plans to meet service, quality, and efficiency goals, while monitoring key performance metrics and implementing improvement strategies. A significant part of the role involves client relationship management, serving as the primary point of contact for district leadership, administrators, and key stakeholders. The Account Manager will build strong, long-term client relationships, ensure high levels of satisfaction, lead regular business reviews, and provide performance updates. Proactive issue resolution and identification of opportunities for expanded services are crucial. Financial performance management includes overseeing the account budget, ensuring financial targets are met or exceeded, analyzing financial reports, and supporting forecasting and billing accuracy. Team leadership involves leading, developing, and supporting Supervisors and frontline teams, driving recruiting and retention strategies, conducting performance management, and fostering an inclusive, safety-focused culture. Quality assurance and compliance are key, requiring the implementation and monitoring of quality programs, ensuring compliance with safety standards and ABM policies, and enforcing proper use of equipment and PPE. Strategic growth involves identifying operational efficiencies, partnering on innovation and service enhancements, and supporting contract renewals.

Requirements

Bachelor’s degree or equivalent experience
5+ years of management experience in facilities, custodial, or service-related industry
Demonstrated leadership experience managing multiple locations or large teams
Strong financial acumen and budget management experience
Excellent communication, client-facing, and problem-solving skills

Nice To Haves

Experience managing K-12 or higher education accounts
Knowledge of custodial operations, floor care, and industry best practices
Bilingual (Spanish/English) preferred
Experience in union environments (if applicable)

Responsibilities

Oversee all aspects of custodial and facility support operations across assigned schools or campus locations
Ensure consistent delivery of services in accordance with contracts, scope of work, and ABM standards
Develop and execute operational plans to meet service, quality, and efficiency goals
Monitor key performance metrics and implement improvement strategies
Serve as the primary point of contact for district leadership, administrators, and key stakeholders
Build strong, long-term client relationships and ensure high levels of satisfaction
Lead regular business reviews and provide performance updates, reporting, and insights
Proactively address concerns, resolve issues, and identify opportunities for expanded services
Manage account budget, including labor, supplies, and equipment costs
Ensure financial targets are met or exceeded (revenue, margin, cost control)
Analyze financial reports and adjust operations to improve profitability
Support forecasting, billing accuracy, and contract compliance
Lead, develop, and support Supervisors and frontline teams across the account
Drive recruiting, onboarding, and retention strategies
Conduct performance management, coaching, and succession planning
Foster an inclusive, safety-focused, and high-performance culture
Implement and monitor quality assurance programs and inspection processes
Ensure compliance with safety standards, OSHA regulations, and ABM policies
Enforce proper use of equipment, chemicals, and PPE
Maintain adherence to school district policies and regulatory requirements
Identify operational efficiencies and continuous improvement opportunities
Partner with leadership on innovation, sustainability, and service enhancements
Support contract renewals, scope