Account Manager

Veritiv Corporation • USA - TX - Statewide, TX

5d • Hybrid

About The Position

Our Account Manager will be responsible for providing key relationship management, account management, inventory management, and performance improvement services for our customers. This role operates as the lead point of contact for any and all matters specific to assigned customers and developing and improving strong customer relationships to ensure contract renewal. This role will also identify new opportunities for cost and profit improvements to manage overall account profitability.

Requirements

• 3-5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Excellent verbal, written, people, and diplomacy skills are required.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.
• A car is required for some local travel.

Responsibilities

• Manage account order flow, quoting activities, and reporting to ensure the highest levels of customer service while achieving efficiencies, cost reductions, and margin improvements.
• Resolve order, inventory, and delivery challenges by working with the customers and our customer service, purchasing, and warehouse teams to solve problems.
• Engage with customers ahead of seasonal rollouts, new product introductions and process changes to ensure the highest levels of customer service and performance delivery.
• Identify new opportunities for cost and profit improvements to manage overall account profitability.
• Work with customers and sales team to ensure inventory is adequate to service customer needs.
• Oversee costing, pricing, and invoicing. Move invoicing discrepancies through to resolution.
• Develop proposals and deliver sales presentations.
• Troubleshoot local service or product quality issues, determine preventive actions, and implement process changes.
• Other related responsibilities required to achieve the highest levels of customer service, efficiency, and profitability.

Benefits

• Healthcare benefits (including medical, dental, vision, and health savings account)
• life, AD&D, and disability insurance
• 401k
• paid time off
• tuition reimbursement
• employee assistance program
• other fringe benefits
• 401k with match start date of hire
• parental bonding time
• annual Profit-Sharing Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level