Account Manager

Trybe • New York, NY

18h • Onsite

About The Position

Trybe is seeking an Account Manager to own and grow relationships with consumer brands using its platform. The role focuses on client success and relationship management, helping existing brands achieve results, improve performance, and grow their creator marketing programs. The Account Manager will serve as a trusted partner to brand founders and marketing teams, offering strategic guidance, managing ongoing relationships, and identifying ways to improve satisfaction, retention, and account growth. The position works closely with Account Management, Brand Growth, Product, and Customer Experience teams to provide a seamless brand experience. The successful candidate will be organized, confident in client conversations, commercially minded, and comfortable managing multiple relationships in a fast-paced startup environment. The position is based in New York City or requires relocation there, with in-office work.

Requirements

• At least 2 years of experience in account management, customer success, client success, or a related client-facing role.
• Experience managing and growing a portfolio of client accounts.
• Ability to build strong client relationships, improve retention, and identify account growth opportunities.
• Excellent communication and presentation skills, including confidence leading client calls and strategic discussions.
• Strong organizational skills and ability to manage multiple accounts and competing priorities.
• Good understanding of e-commerce, direct-to-consumer (DTC) brands, and digital marketing.
• Proactive, solutions-oriented, and comfortable taking ownership in a fast-paced startup environment.
• Must be based in New York City or willing to relocate and work in-office.

Nice To Haves

• Experience managing accounts within a SaaS company, marketplace, agency, or e-commerce business.
• Familiarity with Meta Ads, TikTok, or paid social advertising.
• Experience with UGC, creator marketing, or influencer partnerships.
• Experience with CRM or account management platforms such as HubSpot.

Responsibilities

• Own and manage a portfolio of consumer brands as their primary point of contact at Trybe.
• Build and maintain relationships with brand founders, marketing teams, and key decision-makers.
• Lead regular account check-ins, performance reviews, and strategic conversations to help brands achieve their goals.
• Help brands optimize creator marketing programs and improve performance across platforms such as Meta and TikTok.
• Identify opportunities to increase brand engagement, campaign performance, and long-term account growth.
• Monitor account health, customer satisfaction, and performance metrics to proactively address challenges and reduce churn.
• Provide hands-on guidance and support to help brands maximize the value of Trybe's platform.
• Manage customer questions, concerns, and escalations professionally and ensure timely resolution.
• Collaborate with Brand Growth, Product, and Customer Experience teams to improve customer retention and the overall brand experience.
• Share customer feedback, insights, and feature requests to help improve Trybe's platform and services.
• Develop scalable account management processes and best practices as the company grows.

Benefits

• Opportunity to take on greater responsibility as the company expands.
• Competitive base salary with performance-based earning potential.
• In-person collaboration with leadership and colleagues in New York City.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed