Account Manager
About The Position
This role exists to support growth by building meaningful, day-to-day relationships with the researchers, scientists, and labs that Chem-Impex serves. The Account Manager will own an assigned customer portfolio, driving strategies to retain and grow existing relationships. This involves leading customer calls and meetings to understand their technical needs and identify new opportunities, preparing and delivering product presentations, price quotes, and sales collateral. A deep knowledge of the Chem-Impex catalog is essential to match customers with the right product solutions. The role requires partnering with marketing, customer service, and operations for seamless order fulfillment, maintaining accurate records of customer interactions and pipeline activity in HubSpot, and using data to inform account strategy. Additionally, the Account Manager will gather and relay industry feedback to support product strategy and represent Chem-Impex at roadshows and industry events.
Requirements
- A Bachelor's degree in Chemistry, Biochemistry, or a related life sciences field.
- 2+ years of experience in sales, account management, or a customer-facing role, ideally within life sciences, chemicals, or a related industry.
- A strong scientific foundation with the ability to learn and communicate technical product applications.
- Excellent verbal and written communication skills.
- A self-directed mindset, comfortable owning priorities, solving problems, and driving results with minimal oversight.
- Willingness to travel occasionally for customer visits or industry events.
Responsibilities
- Own an assigned customer portfolio, driving strategies to retain and grow existing relationships.
- Lead customer calls, meetings, and check-ins to understand their technical needs and identify new opportunities.
- Prepare and deliver product presentations, price quotes, and sales collateral.
- Maintain deep knowledge of the Chem-Impex catalog to confidently match customers with the right product solutions.
- Partner with marketing, customer service, and operations to ensure seamless order fulfillment.
- Maintain accurate records of customer interactions and pipeline activity in HubSpot, using data to inform account strategy.
- Gather and relay industry feedback to support our product strategy.
- Represent Chem-Impex at roadshows and industry events.
Benefits
- Medical, Dental, Disability Insurance
- 401(k) with company match
- Paid Time Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
