Account Manager

Dutchie

15d•$155,000 - $155,000

About The Position

As an Account Manager at Dutchie, you’ll be driving both customer satisfaction and revenue growth within a defined portfolio of accounts. You'll be responsible for strategically expanding customer relationships, identifying opportunities for upselling and cross-selling, and proactively managing retention. To succeed in this role, you will need to be curious, asking insightful questions to understand customer needs and challenges, while being resilient in overcoming obstacles that may arise. You’ll need to be commercially minded, ensuring you’re delivering value to customers while identifying areas for growth. This role will require you to work seamlessly across teams, and the ability to navigate ambiguity and change will be key. You’ll be expected to balance a wide variety of tasks with efficiency and prioritize those that will deliver the most impact. Your success will be rooted in building long-term customer relationships and achieving ambitious targets while staying adaptable and focused on delivering results.

Requirements

5+ years of experience in account management, sales, or a related customer-facing role, preferably within SaaS or tech industries.
Proven success in driving revenue growth through upselling, cross-selling, and contract renewals, showing commercial expertise in identifying opportunities that meet customer needs and align with business objectives.
Strong track record of building relationships with key stakeholders and delivering customer success, demonstrating curiosity to understand and solve customer challenges.
Ability to work across teams in a dynamic, ambiguous environment, managing multiple priorities and collaborating with others to achieve shared goals.
Quick learner with strong analytical skills, sharp business acumen, and the ability to rapidly grasp complex concepts, assess situations accurately, and implement effective solutions in dynamic environments.
Organizational and time management skills to handle multiple accounts and responsibilities, ensuring that you prioritize high-value opportunities.
Familiarity with CRM tools (e.g., Salesforce) and other sales enablement platforms to manage accounts and track performance.
Strong communication skills with the ability to present solutions clearly and effectively to both technical and non-technical customers.

Nice To Haves

Experience in a fast-paced, growth-oriented environment will be an advantage.

Responsibilities

Identify and capitalize on opportunities for upselling and cross-selling within your portfolio of customers.
Develop strategies to expand customer accounts through proactive product recommendations and deepening relationships.
Build strong, long-term relationships with key customers, ensuring satisfaction and loyalty.
Work closely with the Customer Success team and other internal stakeholders to ensure a seamless customer experience.
Drive initiatives that increase adoption, retention, and expansion across your accounts.
Use data and insights to identify risks in your portfolio and take proactive measures to prevent churn.