Account Manager

CarNow • Arlington Heights, IL

2d

About The Position

The Regional Account Manager plays a pivotal part in CarNow's growth strategy by engaging with dealers and bringing consultative approaches to all scenarios. The role focuses on customer loyalty, enhancing product value, customer retention, and building close, long-term client relationships. The Account Manager proactively analyzes accounts, identifies opportunities for enhancement, and communicates needs to relevant stakeholders to ensure customer success. The position manages a designated book of 75–120 dealer accounts and involves substantial travel within the assigned region.

Requirements

• Proven track record in automotive sales, with a focus on digital solutions.
• High school diploma or equivalent required.
• Strong understanding of chat and digital retailing technologies.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively within a team.
• Results-oriented, with a focus on meeting and exceeding sales targets.
• Willingness to travel 75% monthly within the assigned region.
• Familiarity with CRM tools for effective sales management.

Responsibilities

• Provide in-person account management to a designated book of 75–120 dealer accounts.
• Attend onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff.
• Conduct pre-live audits through a HubSpot playbook to confirm setup and launch readiness.
• Schedule and host in-person launch meetings and training sessions for decision-makers and end users, showcasing the CarNow platform; virtual meetings are acceptable at times.
• Provide refresh training for new dealer personnel when applicable.
• Achieve monthly retention goals by ensuring customer satisfaction and loyalty.
• Follow the cancellation process for churn, contact cancellations within 24 business hours, and document save plans in HubSpot CRM.
• Complete dealer touchpoints on a 45-day cadence by email, text, or phone to check in and offer support.
• Deliver account reviews to dealership personnel, including decision-makers, on a 90-day cadence. Reviews include product metrics, ROI discussions, user engagement metrics, opportunities, and marketing suggestions.
• Make backend configuration updates and provide technical support, ensuring settings are tested and function properly; resolve technical requests within the SLA timeline.
• Provide dealers with best practices and product recommendations to maximize ROI and user engagement.
• Test and confirm connectivity to third-party vendors, including inventory, website providers, and integration partners.
• Collaborate with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
• Use CarNow CRM (HubSpot) to log and document account communications and changes, including emails, phone calls, Zoom meetings, and text messages.
• Participate in continued education sessions offered to CarNow and complete LMS courses in a timely manner.
• Review KPI dashboards regularly to ensure KPI expectations are met.
• Address special projects pertaining to the book of business upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED