Account Manager

City Wide Facility Solutions•Nashville, TN

About The Position

City Wide Facility Solutions in Nashville, Tennessee, is hiring an Account Manager, also known as a Facilities Solutions Manager (FSM), to support business growth and manage client relationships in the building maintenance industry. The role oversees service delivery across client sites, manages contractor relationships, addresses client concerns, and uses the company CRM to organize client interactions, service schedules, and performance reporting. Success is measured by client retention, extra-service sales, quality inspections, operational compliance, and team performance. The position offers a $70,000 base salary, uncapped commissions, and potential first-year earnings of $110,000 or more, based on performance.

Requirements

At least 3–5 years of sales and management experience in building maintenance, facility management, or equivalent experience.
High school diploma required.
Detail-oriented, with excellent follow-through on commitments.
Positive, outgoing personality and strong relationship-building ability.
Excellent verbal and strong written communication skills.
Proficiency in Microsoft Office and knowledge of CRM databases.
Reliable transportation.

Nice To Haves

Bachelor’s degree is highly desirable.
Experience with CRM systems is preferred.
Background in account management, sales, or a similar field within the service industry.
Leadership experience managing diverse teams.

Responsibilities

Cultivate and expand client relationships, maintain high retention, and identify opportunities to diversify or expand services.
Oversee service delivery across client sites while maintaining quality and compliance standards.
Manage contractor relationships, including hiring, negotiation, and performance assessments.
Address and resolve client concerns, coordinate site visits, and develop solutions that improve client satisfaction and operational efficiency.
Use City Wide’s CRM to manage client interactions, service schedules, and performance reporting.
Conduct and report detailed quality-control inspections.
Generate extra-service sales against territory-specific targets.
Lead and develop the team, ensuring strong performance and adherence to company protocols.
Manage service delivery in accordance with client and company standards.

Benefits

Uncapped commissions, with first-year earnings of $110,000 or more and top performers earning over $200,000.
Protected territory.
Expense and entertainment account.
$600 monthly vehicle reimbursement.
Mentorship by company leadership.
Company-issued laptop and iPhone.
Paid time off, in addition to seven paid holidays.
401(k) with company match.
Health, dental, and vision insurance.
Competitive bonus structure.