Account Manager

Spare

5d•CA$103,000 - CA$282,000•Remote

About The Position

Spare is hiring an Account Manager to join its Growth team. The role focuses on growing revenue with existing customers, supporting satisfaction and retention, identifying expansion opportunities, and ensuring contract renewals. The Account Manager serves as a key customer contact alongside Partner Success and owns account planning for customers, including technical, operational, and executive stakeholders at large transit agencies and operators. The role educates customers about Spare’s platform, products, and features; develops proposals and business cases for large-scale deployments; and works with Marketing and Business Development on account-based plans. It also involves forecasting and reporting on account activity, sharing customer feedback with internal teams, and building expertise in Spare’s products and transit markets. The position is open to remote work within Canada and the USA, with frequent travel within those countries.

Requirements

Experience in transit technology sales and/or sales for government agencies; ideally 4 or more years.
Interest in urban planning, transit, or related areas.
Understanding of the transit industry, including transit system types, regulations, and funding structures.
Excellent verbal, written, and presentation communication skills, with the ability to communicate effectively and personablely with a wide range of audiences.
Availability to travel frequently within Canada and the USA.

Nice To Haves

Academic background in urban planning, environmental science, sociology, sustainability, or a related field.
Experience at a transit technology company.
Experience at a transit agency.

Responsibilities

Drive revenue growth with existing customers through product and industry expertise.
Serve as a key contact for existing customers, alongside Partner Success, to support customer satisfaction and retention.
Develop and maintain customer relationships to identify and close upsell, cross-sell, and expansion opportunities and secure contract renewals.
Educate customers on current and new product features, benefits, and configuration options to optimize use of Spare’s platform and products.
Own account planning and manage technical, operational, and executive stakeholders at large transit agencies and operators.
Provide weekly feedback and forecasts on account activity, and use the CRM to manage pipeline and account plans.
Work with customer champions and stakeholders to develop proposals and business cases for large-scale deployments.
Work with Marketing and Business Development to develop account-based marketing and sales plans.
Build a deep understanding of Spare’s products and key markets, and continue learning about new features and improvements.
Influence customers through thought leadership, industry best practices, and product knowledge.
Share customer feedback with Product, Engineering, and Partner Success teams.
Travel frequently within Canada and the USA.

Benefits

Competitive commission or bonus structure for Growth roles.
Stock options.
Remote work from anywhere in Canada, in the employee’s own time zone.
Option to work from the Vancouver headquarters for employees in Metro Vancouver.
CA$200 monthly coworking membership allowance for employees located elsewhere.
CA$1,000 home office allowance.
Annual team budget for travel and accommodations for a team offsite or hackathon.
CA$50 monthly budget for socializing with local colleagues.
Fully paid health insurance for employees and dependents, including prescription drugs, paramedical care, mental health, dental, life insurance, travel insurance, and an Employee Assistance Program.
CA$500 annual Lifestyle Spending Account, reimbursable for eligible expenses such as education, wellness, transportation, and childcare or pet care.
Unlimited annual vacation and unlimited sick days.
Company-wide shutdown days.