Account Manager

Sur

18h • Remote

About The Position

This is a full-time remote role for candidates based in Latin America, working closely with a team based in Vancouver, Canada, on Pacific Time. The Influencer Marketing Account Manager is the strategic partner for brands using the platform to find, hire, and pay social media content creators directly and run campaigns end to end. The role helps brands determine whom to hire, how to brief creators, what to pay, and how to turn successful campaigns into ongoing creator programs. Success is measured by how quickly accounts make their first hire, how often they return, and how much they grow.

The Account Manager owns approximately 200 brands on paid subscription plans. They support onboarding and platform adoption, advise on influencer marketing strategy and campaign execution, and grow customer retention and creator spend. The role also develops scalable customer enablement resources, identifies expansion and Enterprise opportunities, and shares customer feedback with product and marketing. Compensation includes a US$3,000 monthly base plus commission, with OTE of approximately US$4,000 per month, paid in USD.

Requirements

• C1-equivalent English proficiency.
• At least 3 years of experience in client services, account management, or campaign strategy at an influencer marketing, social, creative, or performance marketing agency, or at a creator marketing or advertising platform.
• Hands-on experience sourcing, briefing, and managing creators for brand or UGC campaigns.
• Customer success fundamentals, including managing a book of business and outreach cadences in a CRM such as HubSpot.
• Ability to advise clients on campaign structure, budgets, and marketing strategy so they can invest more confidently.
• Comfort owning retention and revenue growth targets with commission tied to results.
• A teaching instinct and ability to show customers what good looks like and make it repeatable.
• Organization and ability to manage many accounts while building scalable resources.
• Excellent written and verbal English, as most customer outreach happens by email.
• Experience working with brands in the US or Canadian market.

Nice To Haves

• Customer success experience at a SaaS company or marketplace.
• Knowledge of TikTok, Instagram, and YouTube creator pricing and performance benchmarks.
• E-commerce or DTC brand experience.
• Experience creating training content or running webinars.
• Paid media or advertising platform account management experience focused on growing client spend.
• A startup or builder mindset, with comfort identifying opportunities for automation or process improvements and advocating for them.

Responsibilities

• Own a book of approximately 200 brands on paid subscription plans, managing outreach, cadences, and account notes in HubSpot.
• Onboard new brands and help them complete their first successful creator hire quickly.
• Teach brands to use the platform’s hiring tools, including searching and filtering creators, evaluating profiles and past work, posting campaigns, reviewing applicants, and buying packages.
• Consult on influencer marketing strategy, including campaign goals, platform and creator-tier selection, balancing launches with always-on content, and defining success measures.
• Advise on creator selection, briefs, content formats, fair pricing, usage rights, and campaign timing.
• Turn one-off orders into repeat programs through campaign plans, content calendars, and creator rosters, growing creator spend across accounts.
• Run check-ins and results reviews to identify what worked and plan the next campaign.
• Monitor usage and spend signals from automated alerts to identify at-risk accounts and intervene early.
• Create scalable enablement resources such as playbooks, brief templates, webinars, help-center content, and in-product or email nudges.
• Identify brands with Enterprise potential and pass those opportunities to the sales team, along with upgrade and expansion opportunities.
• Bring customer feedback to product and marketing.

Benefits

• US$3,000 per month base pay plus commission on total creator spend across the book of business; OTE of about US$4,000 per month, paid in USD.
• Eligible for ad hoc bonuses (spiffs) for finding Enterprise opportunities.
• Yearly performance and compensation reviews, with opportunities for raises.
• Three weeks of paid vacation.
• Paid statutory holidays.
• Autonomy and ownership, with control over projects and freedom to shape how work gets done.
• Opportunity for career progression and financial growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed