Account Manager

LinkSquares, Inc. • Boston, MA

14d • $95,000 - $175,000 • Onsite

About The Position

LinkSquares is seeking a commercially savvy and organized Account Manager to join their Customer Experience organization. This role is responsible for the health and growth of an assigned territory, managing the full lifecycle of the customer relationship after the initial sale. The Account Manager will analyze behavior to drive engagement, ensuring high gross and net retention rates. This position requires a proactive approach to customer engagement, strategic negotiation skills, and expertise in LinkSquares' offerings.

Requirements

• 3+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment
• Ability to build strategic relationships at various levels, both internally and externally
• Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools)
• Must be highly organized, process-oriented, and capable of working to strict targets and deadlines

Responsibilities

• Drive Retention & Expansion: Take ownership of your territory to drive renewal engagement and identify strategic upsell and cross-sell opportunities
• Operational Excellence: Monitor account health triggers, product usage dashboards, and support cases to proactively reach out to customers with relevant content
• Strategic Negotiations: Partner with CS, Marketing, and Legal teams to prepare for and execute complex contract negotiations and renewals
• Forecasting & Reporting: Maintain an accurate pipeline and forecast with clear next steps; track all activities in Salesforce, Gong, Outreach, and Catalyst
• Product Expertise: Become a specialist in LinkSquares’ offerings to effectively align our solutions with customer needs and growth goals

Benefits

• medical, dental, and vision insurance
• 401k retirement plan with a company match
• equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure)
• flexible paid time off
• generous parental leave
• life and disability insurances

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed