Account Manager

Resolver•Toronto, ON

14d•$90,000 - $100,000•Hybrid

About The Position

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. This role is hybrid requiring in office presence as needed. As an Account Manager, you play a critical role in the sales engine of Resolver's GRC solutions. You’ll focus primarily on growing our existing customers’ engagements through cross-selling, expansion and upselling. You’ll combine consultative selling with a solutions-based approach, solving problems, and building relationships while keeping our customers' business objectives in mind. You’ll also be part of an amazing team with a collaborative team of Account Executives, Sales Engineers, Customer Success, and Product who are committed to helping organizations protect what matters. Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!

Requirements

2-5 years related sales experience within a SaaS company
Experience in a high initiative, high autonomy environment is critical for success; you are a resourceful problem-solver!
Passionate about solving business problems with technology
You know the value of customer loyalty and can effectively anticipate needs, establish clear goals, and facilitate rapport

Nice To Haves

Exposure or knowledge within GRC is a plus!
Experience with marketing automation tools an asset

Responsibilities

Up-sell and cross-sell to existing customer accounts while meeting customer retention targets.
Work with Resolverites to reach customer and company goals throughout the sales cycle.
Encourage real and transparent conversations with customers about their needs and challenges to find a customer-centric solution for key business needs.
Develop account plans for growth by combining commercial acumen with local relationships.
Serve as the point of contact for assigned customers and ensure they receive requested products and services quickly.
Collaborate with colleagues to ensure consistent service and on-board new customers.
Forecast and track customer account metrics.
Maintain records of customer transactions.
Monitor and analyze customer’s usage of our product.

Benefits

100% paid health, dental and vision from day one.
External learning budget for professional development.
Learning workshops on topics like Time Management, Self-Awareness and Giving Feedback.
E-learning to meet the needs of the remote team.
Career development opportunities for internal growth.
Coaching Program for all managers.
Open vacation policy.
Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
RRSP Matching up to 2.5%
Flexibility and trust to create a work environment that will set them up for success.
Access to snacks and beverages in the office.
In-office fun like ping pong, group lunches, karaoke & games.
Opportunity for team socials.