Account Manager

Auvik Networks

19d•CA$87,000 - CA$113,500•Remote

About The Position

As a key player in Auvik’s customer success team, you’ll drive expansion and retention by helping our existing customers unlock the full value of our product—ultimately fueling revenue growth. You’ll be a strategic partner to your accounts, guiding adoption, identifying upsell opportunities, and influencing renewals. Internally, you’ll act as the customer’s voice across Product, Sales, Marketing, and Support, ensuring a seamless experience that supports both their success and Auvik’s. You’ll manage a portfolio of customers, lead them through implementation and product integration, and connect them to the right resources to maximize satisfaction and long-term partnership.

Requirements

Experience in Account Management: Proven ability to manage client relationships, particularly in a SaaS or IT service provider context, with a focus on driving revenue and demonstrating business value.
Experience building strategic account plans: Experience developing and executing plans that drive product adoption and growth within customer accounts.
Strong IT Business Understanding: A solid understanding of IT concepts and the ability to apply them to help grow and improve their service offerings.
Sales Skills: Comfortable identifying opportunities to upsell and cross-sell, with a track record of meeting or exceeding sales targets.
Analytical and Problem-Solving Abilities: Strong ability to assess and address client challenges, and a knack for offering creative, practical solutions.
Excellent communication, organizational and interpersonal skills
Ability to manage client concerns and conflicts with professionalism, ensuring positive outcomes
A passion for technology and the ability to quickly grasp new products, features, and functionalities
A commitment to continuous improvement

Nice To Haves

Knowledge of IT infrastructure operations or IT service provider business concepts
Knowledge of Salesforce

Responsibilities

Manage Client Relationships: Be the primary point of contact for a portfolio of customers, building and maintaining positive, long-term relationships.
Support Customer Success: Understand your clients’ needs and help them implement Auvik effectively within their operations, from initial adoption through ongoing use.
Achieve Sales Targets: Meet and exceed revenue targets by upselling and cross-selling additional products or services to your accounts.
Drive Product Utilization: Develop strategies to ensure your clients are maximizing the value of Auvik’s features and are aware of new updates and developments.
Collaborate with Teams: Work with Auvik’s internal teams (e.g., onboarding, product, support) to ensure seamless client experiences and effective solutions.
Customer Training and Demos: Conduct product demos and training sessions to help clients adopt and use Auvik’s features to their full potential.
Provide Feedback: Collect and document feedback from customers regarding potential product improvements or new features, sharing insights with our engineering and product teams.
Resolve Problems: Address client issues in a professional and timely manner, ensuring that solutions are both effective and aligned with customer needs.