Account Manager

SysGen Solutions Group•Calgary, AB

2d•Hybrid

About The Position

From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan, SysGen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and you’ll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun. Do you love connecting with people, spotting opportunities, and making things happen? As an Account Manager (Client Experience Specialist), you’ll be the driving force behind helping our clients grow - and helping SysGen grow right alongside them. You’ll lead the charge in turning great service into lasting partnerships, uncovering ways technology can boost performance, productivity, and success. If you’re energized by relationship-building, business growth, and making a real impact, this is your chance to join a team that’s passionate about people, powered by technology, and committed to helping SMBs thrive in a digital world. At SysGen, you’re not just starting a job; you’re logging into a team that’s wired for collaboration, cloud-level fun, and big ideas that never crash.

Requirements

Degree or Diploma in Business Administration, Commerce, or Information Management, or equivalent experience.
Strong understanding of account management, client retention, and sales growth strategies within a B2B or service-based environment.
Proven ability to identify, position, and close upsell and cross-sell opportunities through consultative conversations.
Demonstrated experience in presenting complex technical or performance information in a clear, client-friendly way.
Solid grasp of IT managed services concepts, including infrastructure, cloud solutions, cybersecurity, and user support – is an asset
Excellent relationship-building and communication skills with the ability to engage confidently with executives, business owners, and technical teams.
Skilled in strategic problem-solving and able to translate business challenges into actionable technology and service solutions.
Proficient in CRM tools and sales pipeline management, with strong organizational and follow-up habits.
Ability to analyze client data and performance trends to inform business discussions and identify growth opportunities.
Strong presentation and negotiation skills, with comfort leading client meetings, proposals, and renewal discussions.
Collaborative mindset who thrives in a team-based environment with technical, operations, and leadership colleagues.
Commitment to delivering exceptional client experiences, embodying SysGen’s service-first philosophy.
Highly self-motivated, target-driven, and adaptable, with a focus on continuous learning and improvement.

Nice To Haves

Solid grasp of IT managed services concepts, including infrastructure, cloud solutions, cybersecurity, and user support

Responsibilities

Own and grow a portfolio of diverse clients, driving retention, expansion, and satisfaction through proactive relationship management and value-driven sales strategies.
Develop a deep understanding of each client’s business goals, uncovering opportunities to align SysGen’s IT solutions with their evolving needs and long-term strategy.
Lead and present Business Reviews for Managed Services clients that highlight performance and risks, recommend improvements, and position new services, upgrades, and technologies that align IT strategies with the client’s business goals in clear, client-friendly language.
Proactively identify and pursue upsell and cross-sell opportunities, leveraging data insights and client conversations to recommend high-impact solutions.
Engage Time & Material (T&M) clients to strengthen relationships, promote managed service options, and convert ad-hoc work into recurring partnership opportunities.
Collaborate closely with IT Managers and internal teams to support clients in maintaining and optimizing their IT budgets, forecast future needs, and present business cases for new technologies or service enhancements.
Act as the client advocate within SysGen, ensuring their voice is heard and satisfaction remains high while balancing business growth goals and maintaining strong internal alignment.
Negotiate renewals, service expansions, and contract adjustments, ensuring clients clearly understand the value and ROI of SysGen’s offerings.
Maintain accurate sales forecasts, pipeline activity, and client notes in CRM tools to track performance and inform business planning.
Develop strong, lasting relationships with decision-makers and stakeholders through consistent communication, follow-up, and a deep understanding of their business priorities.
Champion SysGen’s brand and capabilities by articulating our competitive advantages and reinforcing our commitment to customer service excellence.
Uphold SysGen’s 8 Guiding Principles in every interaction to ensure ethical, transparent, and relationship-driven business growth.