Account Mananger

Sethmar Transportation • Overland Park, KS

2d

About The Position

We are looking for a talented Account Manager to nurture and maintain strong client relationships. The ideal candidate has a passion for logistics, exceptional communication skills, and a proven track record of managing client accounts within the transportation and logistics industry. This role requires a strategic approach to understanding client needs, identifying opportunities for growth, and delivering superior customer service.

Requirements

• At least 1 year of industry experience.
• Bachelor’s degree or equivalent work or military experience.
• Aptitude for learning new TMS and CRM systems.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to persuade, motivate, influence, and negotiate with others.
• Ability to think quickly and handle high-volume situations.
• Excellent time management skills.
• Ability to build strong cross-departmental relationships.
• Ability to thrive under deadlines, drive results, multitask, and work with a sense of urgency.
• Ability to remain positive and flexible in an ever-changing environment with shifting priorities.
• Detail-oriented, with strong prioritization and multitasking skills.

Responsibilities

• Develop and maintain relationships with existing clients, serving as the primary point of contact for logistics-related inquiries, requests, and issues.
• Understand clients’ business needs and objectives, and proactively offer logistics solutions and services that add value and address their requirements.
• Collaborate with internal operations, sales, and customer service teams to ensure seamless execution of logistics services and exceed client expectations.
• Conduct regular business reviews with clients to assess satisfaction, identify areas for improvement, and present solutions to optimize supply chain operations.
• Monitor account performance and key metrics, analyze data to identify trends, opportunities, and potential challenges, and take proactive measures to address them.
• Stay updated on industry trends, market conditions, and competitors’ activities, providing insights to support business strategy and client retention.

What This Job Offers

• Job Type: Full-time