Account Manager

Arceus•San Francisco, CA

2h•$90,000 - $140,000

About The Position

Arceus is building the AI-native law firm for the next generation of category-defining companies. We help fast-moving companies move contracts through legal at record speed, with transparency, predictable pricing, and top quality. We're hiring an Account Manager to own our customer relationships end to end. You'll be the reason customers stay, send more work, and tell other founders about us — the human who makes the Arceus experience feel as fast and transparent as the product promises.

Requirements

3+ years in account management, customer success, or a client-facing role, ideally at a startup or high-growth company
Track record of retaining and growing accounts, and turning customers into long-term partners
Strong organizational instincts and follow-through — you don't drop balls and you don't need to be chased
Excellent written and verbal communication, and real comfort being the face of the company to customers
Comfort with ambiguity and a fast-moving, high-ownership environment

Nice To Haves

experience selling or supporting technical, legal, or B2B SaaS products, or working with founders as customers

Responsibilities

Own every customer relationship from signup onward, making sure each one experiences faster turnaround, transparent pricing, and a process that feels lighter than what they had before.
Run onboarding for every new customer — account setup, intake instructions, contact routing — and get them sending work quickly.
Track contract volume, turnaround SLA, and satisfaction per account, and act on what the numbers tell you.
Surface and drive expansion opportunities: new contract types, more business units, more of the company's legal work.
Be the first call when something goes wrong, and the reason it doesn't go wrong twice.
Carry the customer voice back into the product and the attorney workflow.
Build the playbooks and systems that let account management scale cleanly as we grow.