Account Manager

Hodell-Natco Industries Inc • Valley View, OH

2d • Onsite

About The Position

Hodell-Natco Industries is seeking an inside sales account manager to manage an existing book of business, visit customers, develop new business, and grow an account portfolio. The role supports the company’s supply chain management and vendor managed services in the industrial space, with a focus on fasteners. The Account Manager works independently in a high-volume, fast-paced environment and coordinates with sales, operations, purchasing, and sourcing teams to meet sales initiatives. The position is based in the Valley View, Ohio office and includes occasional travel to customer locations.

Requirements

• High school diploma or GED.
• At least 3 years of related customer-facing or customer-support work experience.
• Strong time-management and organizational skills.
• Attention to detail, accuracy, quality, and continuous improvement.
• Excellent respectful verbal and written communication skills.
• Strong listening, problem-solving, and interpersonal skills.
• Working knowledge of Microsoft Office, including Excel skills for data analysis and reporting.
• Ability to learn and use ERP/MRP systems.
• Ability to analyze information, identify issues, and seek assistance to resolve situations.
• Ability to travel to existing and prospective customers’ places of business.
• Commitment to a drug-free workplace, including THC screening and participation in random testing.
• Clear 7-year criminal history.
• Valid driver’s license, clean driving record, and access to a personal vehicle with insurance coverage for occasional customer visits.

Nice To Haves

• Associate or bachelor’s degree in a related field; equivalent work experience may be considered.
• Prior fastener and account management experience.
• Experience with Salesforce and P21.
• Industrial, manufacturing, or distribution experience.

Responsibilities

• Provide an exceptional customer experience and promote a customer-first mentality.
• Build relationships with customers to strengthen trust throughout their organizations.
• Identify customer needs, communicate them internally, and coordinate the involvement of appropriate company resources.
• Enter quotes and sales orders promptly and follow up within required timeframes.
• Expedite sales orders and coordinate inbound product requirements with purchasing and operations teams.
• Advocate for customers and continually improve their buying experience with HNI.
• Use monthly inventory trending reports to manage inventory proactively.
• Use the ERP system for account management.
• Meet or exceed annual territory and branch sales and margin goals.
• Maintain consultative-level knowledge of Hodell-Natco product and service offerings.
• Assist with warehouse and other support duties when needed, and contribute constructively across the organization.
• Support existing accounts, pursue new business, and grow the account portfolio.
• Use system tools for clear, frequent communication and reporting.

Benefits

• 401(k) with match
• Medical, dental, and vision insurance with additional health and welfare benefits
• Some schedule flexibility and the ability to occasionally work remotely once proficient in the role
• Paid time off
• Professional development assistance
• Employee referral program
• Salary commensurate with experience plus incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED