Account Manager
AlphaGraphics - US823•Duluth, GA
•Onsite
About The Position
As an Account Manager at AlphaGraphics Duluth | Johns Creek, you increase the center’s inside sales/ key accounts. This responsibility should always focus on increasing the center’s sales, cultivating center accounts, expanding our penetration into existing accounts, and creating a next-level experience for our clients.
Requirements
- Possesses a solid knowledge of MIS systems and order entry processes
- Handles all communications with customers in a professional manner
- Strong analytical skills (break projects into steps or sets)
- Excellent writing and verbal skills
- Professional appearance and on point telephone presence
- Strong organizational and time-management skills
Nice To Haves
- Knowledge of printing and prepress requirements a plus
Responsibilities
- Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing.
- Provide a top-tier customer experience
- Uses a consultative / problem solving approach with clients
- Can easily provide customers with the benefits they will experience when using our products and services
- Upsells and cross-sells when there are opportunities
- Captures customer’s specifications, needs, and ideas using “Job Analysis” questions
- Asks probing questions
- Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
- Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
- Routinely resolves customer inquiries and complaints
- Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
- Assists sales rep functions and inside production when requested
- Follows up and manages Inbound Leads
- Follows up on targeted direct mail or local Shop mailings
- Keep customers informed regarding their job’s progress through the production process
- Shows proficiency in regular use of CRM tools
- Effectively manages all communication methods currently available to them to respond timely to customer inquiries
Benefits
- Quarterly Community Service Team Projects
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Profit sharing
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
