Account Manager

CLEAResult • Allentown, PA

4d • Hybrid

About The Position

We are looking for a talented individual to join our team as an Account Manager! You will act as a representative to the customer's organization. Establishes and builds relationships in local, regional and national markets. Manages and promptly resolves customer concerns. Records, tracks customer interactions in accordance with corporation's procedures. Verifies product installations and that all paperwork received is accurate and complete. Sells technical products/services, trains on technical specifications and program requirements, and communicates program changes. Develops strategies to drive increased savings acquisition. Works with engineering and program to research and analyze current and future technical specifications and requirements. Prepares sales forecasts. Troubleshoots technical issues, determines solution in accordance with product and customer specifications, and recommends solutions. Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this exciting career opportunity, you’re a great match if you can maintain current accounts and develop new accounts for lower kWh goals for one or more programs. Accounts can be low risk and transitional. Have experience in the solar market or have an understanding of solar projects and interconnection requirements with electric utilities (EDCs). Act as local, on-site program and company representative to customers and contractors; to encourage participation in the program and overcome barriers. Design and deliver proposals. Troubleshoot technical problems and issues, provide technical advice, guidance and training on installation, adaptation, configuration or enhancement in accordance with client specifications. Document customer and contractor interactions to adhere to program requirements. Provide input and status updates to program staff. Travel throughout a defined territory with a limited geographic coverage or lower-tier client impact.

Requirements

• 5+ years of relevant experience in Sales, Account Management, Project Management
• Bachelor’s degree preferred
• Relevant training, industry certifications, education, and work experience could replace education
• If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.
• Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
• Successful hires must pass pre-employment checks.

Nice To Haves

• Have experience in the solar market or have an understanding of solar projects and interconnection requirements with electric utilities (EDCs).
• Accounts can be low risk and transitional.

Responsibilities

• Act as a representative to the customer's organization.
• Establishes and builds relationships in local, regional and national markets.
• Manages and promptly resolves customer concerns.
• Records, tracks customer interactions in accordance with corporation's procedures.
• Verifies product installations and that all paperwork received is accurate and complete.
• Sells technical products/services, trains on technical specifications and program requirements, and communicates program changes.
• Develops strategies to drive increased savings acquisition.
• Works with engineering and program to research and analyze current and future technical specifications and requirements.
• Prepares sales forecasts.
• Troubleshoots technical issues, determines solution in accordance with product and customer specifications, and recommends solutions.
• Maintain current accounts and develop new accounts for lower kWh goals for one or more programs.
• Act as local, on-site program and company representative to customers and contractors; to encourage participation in the program and overcome barriers.
• Design and deliver proposals.
• Troubleshoot technical problems and issues, provide technical advice, guidance and training on installation, adaptation, configuration or enhancement in accordance with client specifications.
• Document customer and contractor interactions to adhere to program requirements.
• Provide input and status updates to program staff.
• Travel throughout a defined territory with a limited geographic coverage or lower-tier client impact.

Benefits

• Medical, Dental, and Vision Insurance
• company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level