Account Manager

Childcare Marketing•Buffalo, NY

3d•Remote

About The Position

The Account Manager owns the ongoing relationship with a portfolio of child care and early education clients. You will provide consistent, personalized outreach; keep clients informed and confident; coordinate with internal teams; and help ensure every client has a positive experience and a clear reason to continue working with us. You will also support the development and execution of digital marketing campaigns, including budget setting, deadline management, client communication, performance tracking, renewals, upsells, testimonials, and long-term account growth.

Requirements

3+ years in account management, client success, or a client-facing digital marketing role.
Working knowledge of digital marketing, including paid ads, SEO, social media, email, and landing pages.
Excellent written and verbal communication skills.
Experience managing multiple client relationships or projects at once.
Comfort reading campaign metrics and reporting on results.
Proficiency with CRM and project management tools.
A reliable remote work setup and availability to work primarily on an Eastern Time schedule.
Relationship Builder: Earn trust quickly and keep clients feeling heard, supported, and valued.
Clear Communicator: Explain marketing strategy and results in plain, confident language, in writing and on calls.
Proactive and Organized: Stay ahead of deadlines and manage many accounts without letting anything slip.
Results-Driven: Comfortable with data and use it to guide decisions and prove value.
Consultative Seller: Spot opportunities to help clients do more and can recommend them naturally.
Ownership Mindset: Treat each client's business as if it were your own and follow through on what you promise.

Nice To Haves

Experience in child care, education, franchise, or multi-location businesses.
Prior experience at a marketing agency.
A track record of upselling or growing existing accounts.
Google Ads and/or Meta advertising certifications.
Hands-on experience with tools such as GoHighLevel, ClickUp, or similar marketing platforms.

Responsibilities

Build strong relationships across client portfolio and take full ownership of client success.
Retain and renew book of clients by meeting or exceeding monthly and annual renewal targets.
Drive measurable marketing results for child care businesses.
Identify and close opportunities to expand each account into additional services and packages.
Consistently generate testimonials, reviews, and case studies.
Maintain proactive, clear, and timely communication with clients.
Coordinate with strategists, media buyers, designers, copywriters, and operations teammates.
Lead client check-in calls and help clients understand campaign performance and next steps.
Review campaign performance and translate numbers into plain-English insights.
Follow up on renewals, upsell opportunities, testimonials, and client satisfaction risks.
Coordinate next steps with internal specialists.
Proactively reach out to clients before they have to ask for an update.
Identify ways to help clients get better results, increase enrollment, or solve marketing challenges.