Account Manager

TransUnion • Chicago, IL

4d • Remote

About The Position

The Account Manager delivers exceptional experiences for TransUnion’s partners and their customers throughout the client lifecycle, from implementation through ongoing account growth and retention. The role partners with clients and internal stakeholders to drive revenue growth, strengthen long-term relationships, and support adoption of TransUnion’s identity protection, cyber risk, data breach, and insurance-related solutions. The position reports directly to the Sales Vice President.

This is a remote position that may require occasional in-person attendance at work-related events at management’s discretion. Travel of up to 20% may be needed. The role is eligible for base pay and commission earnings. The U.S. base salary range is $52,500 to $87,500 annually; commission targets are generally 20%–50% of base salary and may vary by position. Actual compensation depends on factors including education, training, work experience, skills, location, industry knowledge, scope, responsibilities, and market considerations. Certain positions may also be eligible for long-term incentives and other payments.

Applicants must be authorized to work in the United States full-time without employer support or sponsorship now or in the future. Essential expectations also include following company policies, exercising sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the company’s reputation.

Requirements

• At least 2 years of work experience in client management, project management, or a similar area.
• Strong communication, presentation, and relationship-building skills, including the ability to engage stakeholders, analyze customer needs, and build trusted partnerships across client organizations and internal teams.
• Highly organized, detail-oriented, and self-motivated, with the ability to manage multiple priorities, work independently, and navigate ambiguity.
• Flexible and adaptable working style, with the ability to collaborate across time zones and travel up to 20% as needed.
• Applicants must be authorized to work in the United States on a full-time basis without employer support or sponsorship now or in the future.

Nice To Haves

• Experience in the insurance industry, preferably focused on Cyber Insurance, Data Breach, or Personal Cyber solutions.
• Proficiency with Salesforce CRM.
• Bilingual Spanish language skills.

Responsibilities

• Build and maintain client relationships through proactive communication, regular project meetings, issue resolution, and ongoing support to promote satisfaction, retention, and contract renewals.
• Serve as the primary client contact for implementation projects, managing end-to-end onboarding for small to mid-sized clients and delivering against project timelines and objectives.
• Coordinate implementation requirements with internal stakeholders, monitor post-launch activities, and ensure operational processes are delivered accurately and efficiently.
• Manage client reporting, contract administration, quarterly business reviews, process documentation, and client-facing materials such as training presentations and implementation guides.
• Use CRM and reporting tools to analyze operational performance, identify revenue growth opportunities within existing accounts, support territory expansion, and provide actionable insights that improve client success and business outcomes.

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options and select dependent coverage.
• Tax-advantaged HSA and FSA accounts.
• Company-paid basic life and AD&D insurance; optional voluntary life and AD&D coverage for employees and family.
• Short- and long-term disability coverage.
• Optional legal plan, pet insurance, and travel accident coverage.
• Adoption assistance, fertility planning coverage, caregiver support, Dependent Care FSA with the possibility of an employer match, and complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a gradual return.
• 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Financial wellness resources, career coaching, and optional long-term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits and employee discounts.
• Charitable gift matching and paid volunteer time off, plus corporate volunteer events.
• 24/7 access to professional therapy, coaching, emotional well-being programs, guided meditation, and resources supporting physical, mental, social, and financial wellness.
• Commission earnings; targets are generally 20%–50% of base salary and may vary by position.
• Certain positions may be eligible for long-term incentives and other payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed