Account Manager

LoopMe • Chicago, IL

2d • Hybrid

About The Position

LoopMe is seeking a client-focused, commercially driven Account Manager to support customer success, retention, and account growth across a portfolio of advertisers and agencies. The Account Manager owns day-to-day client relationships and campaign delivery, serving as a trusted advisor who ensures campaigns meet client objectives and identifies ways to expand the value LoopMe provides.

The role reports to a Director, Account Management and works closely with Sales, Campaign Operations, Product, Data Science, and other specialist teams to deliver strong service and long-term growth. LoopMe uses AI and an outcomes-based approach to advertising, optimizing for measures such as awareness, purchase intent, foot traffic, and sales.

Requirements

• 2–3+ years in a client services role within digital advertising.
• Demonstrated success in client retention and account growth.
• Excellent written, verbal, and presentation communication skills.
• Strong attention to detail and an interest in campaign analytics.
• Strong project management skills and the ability to manage multiple priorities simultaneously.

Nice To Haves

• Experience managing programmatic revenue, such as at an agency trading desk, DSP, or SSP.
• Familiarity with advertising agency organization and workflows.
• Exposure to ad operations and troubleshooting.
• Experience using AI tools such as Claude, Gemini, or ChatGPT.

Responsibilities

• Manage day-to-day relationships across an active account portfolio.
• Own campaign delivery and ensure performance aligns with client objectives.
• Provide clients with strategic insights, campaign analysis, and recommendations.
• Identify and develop upselling and cross-selling opportunities based on campaign results.
• Partner with Sales and Account Leads on retention and account growth initiatives.
• Lead campaign kick-off calls and post-campaign reviews.
• Coordinate campaign project management with Campaign Operations and Creative Services.
• Escalate client needs, including product gaps, supply issues, and third-party partnership requests, to the Director of Account Management.

Benefits

• Hybrid working, with Tuesday through Thursday in the Chicago office.
• Self-managed vacation with no maximum.
• One month of work-from-anywhere time.
• Healthcare.
• 401(k).
• Summer Fridays, with half-day Fridays from Memorial Day through Labor Day.
• LoopMe Gives Back.
• Learning and development support, including internal mobility and bi-annual promotion cycles.
• Employees may be eligible for stock-based compensation based on company and individual performance.
• Role-dependent compensation may include sales-based incentives and commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed