Account Manager

AvidXchange, Inc. • Charlotte, NC

4h • Hybrid

About The Position

AvidXchange and its Bank Partners deliver AP Automation solutions to their shared clients; supporting efficiency, digitization and strategic value enhancement through a white-glove servicing model. As an Account Manager at AvidXchange, you will play a pivotal role in managing and growing relationships with Bank Partners and their existing clients utilizing our AP Automation services. You’ll be responsible for driving adoption, satisfaction, and growth of our automation solutions, partnering with internal teams to optimize the customer experience. You will act as a trusted advisor, understanding the unique payment needs of complex companies and delivering solutions that align with their strategic business goals. Client satisfaction drives product usage and increased value for all stakeholders across these relationships. Engaging strategically at the right levels of these organizations will be crucial to the overall success of our Bank Channel program.

Requirements

• Bachelor's degree or equivalent work experience.
• 3+ years of experience in account management, relationship management, or client services, ideally within media, fintech, or payments industries.
• Knowledge of commercial card services, B2B payments, or financial institutions is a strong plus.
• The ability to build and manage relationships with senior-level executives and key stakeholders.
• Strong business acumen with the ability to understand and articulate client needs and develop strategic solutions.
• Demonstrated success in growing account revenue and expanding product usage.
• Excellent communication and presentation skills, with the ability to convey technical concepts in a clear and compelling manner.
• Ability to work collaboratively with cross-functional teams, including sales, marketing, product, and support teams.
• Self-motivated with strong organizational skills and the ability to manage multiple clients and projects simultaneously.
• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

Responsibilities

• Serve as the primary point of contact for a portfolio of Bank Partners and their clients. Build and maintain strong, long-lasting relationships to understand their business needs and ensure high levels of customer satisfaction.
• Educate clients on the full capabilities of AvidXchange's Suite of Services, helping them maximize the value of our solutions to improve operational efficiencies and enhance payment workflows.
• Collaborate with clients to identify opportunities to expand usage of the AvidXchange product suite. Develop and execute strategic plans to increase revenue from existing accounts and support cross-selling of related AvidXchange services.
• Act as an advocate for clients within AvidXchange, working closely with product, marketing, and operations teams to ensure services are meeting customer needs. Provide feedback on customer challenges and help shape future product enhancements.
• Conduct regular performance reviews with clients, providing insights on account activity, spend data, and payment trends. Utilize analytics and reporting tools to monitor account performance and make data-driven recommendations for optimization.
• Proactively address any issues that arise during the client lifecycle, collaborating with internal teams to resolve challenges and maintain customer satisfaction.

Benefits

• 18 days PTO
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange
• Discounts on Pet, Home, and Auto insurance
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250
• Hybrid Workplace Flexibility
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree