Account Manager

Anderson Business Advisors • Las Vegas, NV

18d • $62,000 - $70,000 • Hybrid

About The Position

The Account Manager (AM) is responsible for managing a portfolio of client accounts, ensuring that clients receive exceptional service and support throughout their relationship with the firm. The AM serves as the primary point of contact for assigned clients, maintaining ongoing relationships and ensuring that services are delivered efficiently and in alignment with client needs. This role involves close collaboration with internal teams to resolve issues, identify new opportunities, and contribute to client retention and satisfaction efforts.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in account management, client success, or a related field.
• Strong organizational and communication skills, with the ability to manage multiple accounts simultaneously.
• Proven experience building and maintaining strong client relationships.
• Ability to work collaboratively with cross-functional teams to ensure client satisfaction.
• Proficiency in CRM tools such as Salesforce and Microsoft Office.

Nice To Haves

• Experience working in professional services or a similar B2B environment.
• Familiarity with upselling and cross-selling strategies to support business growth.
• Experience with contract management and renewals in a client-facing role.

Responsibilities

• Serve as the primary point of contact for assigned client accounts, addressing their needs and concerns.
• Build and maintain strong, positive relationships with clients to foster trust and ensure long-term engagement.
• Ensure that services are delivered to clients within agreed timelines, maintaining high-quality standards that meet or exceed client expectations.
• Respond to client inquiries and troubleshoot issues, ensuring prompt resolution and effective communication.
• Proactively manage daily account activities, including processing client requests, providing updates on services, and ensuring seamless communication.
• Track and manage client deliverables, ensuring that all services are completed on time and according to client needs.
• Work closely with internal teams, such as marketing, sales, and product development, to ensure seamless service delivery and address client challenges.
• Collaborate with cross-functional teams on contract renewals, service upgrades, and new business opportunities, ensuring a smooth transition and continued client engagement.
• Foster long-term client relationships by consistently providing high-quality service and maintaining overall client satisfaction.
• Identify potential opportunities for upselling additional services, ensuring that clients achieve their objectives and that business growth is supported.

Benefits

• Hybrid work schedule
• Robust onboarding program
• Comprehensive medical, dental, vision, and short-term disability coverage (at no cost to employee)
• 401(k) matching program
• Generous paid time off (16 days in the first year, 21 days after one year)
• 8 paid company holidays
• $35 monthly gym membership subsidy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level