Account Manager

CallRail•Atlanta, GA

15d•Hybrid

About The Position

CallRail is looking for an Account Manager to own and grow a portfolio of existing customer accounts. This role is responsible for driving expansion and cross-sell revenue, protecting retention, and acting as the primary point of contact for customers looking to get more value out of CallRail’s platform. You’ll run product demos, identify growth opportunities within your book of business, and partner closely with Support to resolve technical product questions that come up along the way.

Requirements

5+ years of sales experience, ideally in account management, customer success, or SaaS sales.
Proven track record of meeting or exceeding revenue, retention, or expansion targets.
Comfort running product demos and translating technical product details into customer-facing value.
Strong communication, negotiation, and relationship-building skills.
Experience working cross-functionally with Support or technical teams on customer escalations.
Working knowledge of CRM and sales tools (Salesforce preferred, Gong, Outreach) and disciplined pipeline hygiene.
Self-starter who thrives on ownership of a book of business and is comfortable being measured against quota.
Bachelor’s degree or equivalent practical experience.

Nice To Haves

Preference for marketing technology experience.

Responsibilities

Own a defined portfolio of existing CallRail accounts, managing the full post-sale relationship.
Identify and close expansion and cross-sell opportunities across CallRail’s product suite (e.g., Forms, Voice Assist, PCI, and additional call tracking capacity).
Drive account retention by proactively monitoring usage and health signals, addressing risk early, and leading renewal conversations for annual plan customers.
Deliver tailored product demos that show customers how additional CallRail solutions solve their business problems.
Partner with the Support team on more technical or complex product inquiries, ensuring customers get accurate, timely answers.
Build trusted, consultative relationships with key stakeholders within each account.
Maintain accurate forecasting and pipeline data in Salesforce, and report on key account metrics (MRR, units, back-to-base revenue).
Consistently meet or exceed monthly and quarterly expansion, cross-sell, and retention targets.
Collaborate cross-functionally with Sales, Customer Success, Support, and Product teams to advocate for customer needs.
Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.