Account Manager

CVS Health•Juneau, AK

2d•$46,988 - $112,200

About The Position

The Account Manager examines sales, account management, and business retention metrics for products and services to support profitable growth and other business objectives. The role manages strategic business plans and customer relationships, focusing on revenue growth, member retention, and financial objectives. Under general supervision, the Account Manager oversees a portfolio of client accounts and works to ensure customer satisfaction, retention, and account growth.

Requirements

3–5 years of account management experience.
Working knowledge of problem-solving and decision-making skills.

Nice To Haves

Certified Healthcare Access Manager (CHAM) certification.
Certified Billing and Coding Specialist (CBCS) certification.
Bachelor's degree.

Responsibilities

Manage a portfolio of client accounts to support customer satisfaction, retention, and account growth.
Analyze client data, account performance, and market trends to identify opportunities for expansion, upselling, and cross-selling.
Develop account plans and strategies to grow revenue, mitigate risks, and achieve account growth targets.
Conduct routine business reviews with clients, discuss performance metrics, identify improvement opportunities, and recommend actions to optimize outcomes.
Collaborate with sales, marketing, product, and other internal stakeholders to align account strategies and deliver value-added solutions.
Design and deliver client presentations, proposals, and reports that show account performance and opportunities and encourage engagement.
Provide proactive account management and customer support, responding to inquiries, resolving issues, and supporting a positive client experience.
Coordinate with cross-functional teams to ensure timely and accurate delivery of client projects, products, and services.
Identify and assess client account risks and develop mitigation strategies and action plans.