Account Manager

Axiom Custom Products•Portland, OR

22d•Hybrid

About The Position

At Axiom Custom Products, we don’t just build, we bring ideas to life. As a leader in fabrication serving the creative, events, retail, and construction industries, Axiom blends advanced digital manufacturing with decades of hands-on expertise to deliver results that stand apart. From early concept to final installation, our in-house capabilities allow us to execute ambitious visions with precision, creativity, and craftsmanship. The Role We believe that great relationships drive great results. That’s why we are searching for an Account Manager (AM) who doesn’t just manage clients but partners with them, inspires them, and helps their visions come to life. The AM is responsible for understanding client needs and effectively driving projects, working with all internal teams and leadership to be an advocate for both the client's needs and those of Axiom as a company. The AM is responsible for landing new clients, client success, client growth, and maintaining and developing relationships that are consistent with Axiom’s business plan, heritage, capabilities, and creative goals. At Axiom, every project begins with a relationship. We are not just a team that delivers creative experiences, we are a team that allies with our clients to bring their boldest ideas to life. That is why we are on the lookout for a driven, strategic, and eagerly resourceful Account Manager who can champion both the vision and the details, and serve as a trusted guide from concept to execution.

Requirements

Minimum of 2 years of AM experience with retail, hospitality clients or brand environments.
Passion for brand experience across design, fabrication, experiential technology, event production, or retail execution.
Ability to lead with clarity, empathy, and hustle.
Demonstrated understanding of the fabrication process, including materials, production methods, and vendor coordination.

Responsibilities

Understanding client needs and effectively driving projects.
Working with all internal teams and leadership to be an advocate for both the client's needs and those of Axiom as a company.
Landing new clients, client success, client growth, and maintaining and developing relationships that are consistent with Axiom’s business plan, heritage, capabilities, and creative goals.
Serving as the connective tissue between client ambition and project reality.
Diving deep into clients' businesses, understanding their goals, challenges, audiences, and success metrics.
Acting as the go-to contact from onboarding and project intake onwards, responding quickly and thoughtfully, navigating timelines, budgets, and creative direction with confidence and care.
Partnering with the Business Development Team on sales opportunities when needed.
Working side by side with Designers, Engineering, and Production teams, crafting smart strategies and clear project scopes.
Serving as a subject matter translator between client expectations and internal production realities.
Leading conversations around contracts and rates, nailing down scope of work, and ensuring everyone has exactly what they need to deliver remarkable results.
Seeking new clients and opportunities, finding ways to grow client accounts providing both immediate and long-term solutions, and identifying moments to cross-sell Axiom’s unique suite of services.
Planning new campaigns, solving production challenges, and debriefing after wins.
Tracking forecasts, reviewing invoices, leading account reviews with execs, and setting the tone for client onboarding and planning meetings.