Account Manager

Allied Universal•Chicago, IL

4d•Onsite

About The Position

Allied Universal® is hiring an Account Manager for a high-profile Healthcare Client. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you. Are you a proven leader who thrives in fast‑paced, mission‑critical environments? This is a unique opportunity to lead large‑scale operations at a high‑tempo hospital in the heart of Downtown Chicago, where your leadership directly impacts patient safety, staff experience, and operational excellence. As the Account Manager, you will have full ownership of a complex operation, overseeing a workforce of more than 200 team members, including Assistant Account Managers, Coordinators, Shift Managers, and Shift Supervisors. You’ll set the tone for performance, accountability, and collaboration—balancing strategic oversight with hands‑on leadership in a setting where precision and people skills matter equally. This role is primarily Monday–Friday, day shift, offering structure and consistency, while also requiring the flexibility to step in during off‑hours, weekends, or emergent situations when hospital operations demand leadership presence. Ideal candidates are highly organized, decisive, and confident leading diverse teams with varying work styles, all while maintaining high standards in a dynamic environment. If you’re energized by scale, complexity, and the opportunity to lead with purpose in one of the most critical settings imaginable, this role offers the challenge and impact you’re looking for.

Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
Experience in leading, developing, and retaining a dynamic team while building positive client relationships
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
Proficiency in web-based applications and computer systems, including Microsoft Office
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Nice To Haves

College degree in Business Administration or a law enforcement-related field
Law enforcement, military, and/or contract or proprietary security services, or facility management experience
American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
Previous payroll, billing, or scheduling experience
Aptitude with security systems: CCTV, access control, and badge administration
Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

Responsibilities

Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)