Account Manager

Standard Textile•Cincinnati, OH

8d•Hybrid

About The Position

The Account Manager applies foundational account management knowledge to build and sustain customer relationships across an assigned portfolio. The role is the primary point of contact for assigned customers and manages day-to-day relationships, account plans, customer support, and order processes within established procedures and with guidance from senior team members. It coordinates with internal teams and uses account data to support customer satisfaction and business growth. The position operates in a hybrid working environment, with in-office work Tuesday through Thursday; additional onsite days may be required during training.

Requirements

Previous experience in account management, project management, sales, or a related field is required.
Apply conceptual knowledge of account management principles, customer relationship strategies, and sales processes to day-to-day work.
Excellent written and verbal communication skills, including the ability to exchange information clearly and check for understanding across varied audiences.
Strong organizational and project management abilities, including managing multiple accounts and priorities within established procedures.
Analytical mindset and ability to interpret account performance data and translate findings into actionable recommendations.
Proficiency in Salesforce and Microsoft Office.
Ability to work independently on consistent, procedurally guided tasks while receiving direction and guidance from senior team members.
Customer-focused, proactive, adaptable, and detail-oriented, with a curious and solutions-oriented approach.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Apply knowledge of division growth strategies to prioritize account activity and identify opportunities within the assigned portfolio.
Build and maintain customer relationships through consistent communication, proactive outreach, and exceptional service.
Serve as the primary point of contact for assigned customers and provide timely, professional responses to inquiries and needs.
Develop and regularly update account plans covering customer goals, growth opportunities, and potential risks.
Identify upsell and cross-sell opportunities within existing accounts and communicate findings to Account Executives.
Coordinate with internal cross-functional teams to deliver solutions aligned with customer needs and objectives.
Partner with the inventory management team to contribute to and maintain accurate sales forecasts for assigned accounts.
Maintain accurate Salesforce records and use the platform to track account activity and support pipeline visibility.
Manage the end-to-end order process for assigned accounts using Esker, ensuring accuracy, timeliness, and alignment with customer purchase order requirements.
Contribute to opportunity management within assigned accounts to support accurate and timely sales forecasts.
Monitor account performance, prepare regular reports, and provide data-driven insights to customers and internal stakeholders.
Develop detailed knowledge of pricing strategy and customer purchase order requirements to support accurate account management.
Address customer concerns and resolve issues promptly, escalating when appropriate.
Represent Standard Textile at customer meetings, trade shows, and industry events as needed.
Direct the Customer Experience team on routine customer fulfillment tasks, maintaining focus on high-impact account management activities.