Account Manager

DEX Imaging • Tampa, FL

9d • Onsite

About The Position

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Working as an Account Manager you can expect: Full time schedule, working 40 hours a week, Full benefits and competitive pay, Opportunity for training, development, and promotion, Excellent corporate discounts, Employee recognition and rewards program, Regular business hours. We value work/life balance. Competitive PTO and Paid Holidays. If you are career minded and ready to be an integral part of a team in a dynamic, innovative and upbeat atmosphere, then you belong right here on our award winning team. Account Managers must be positive, highly motivated, result driven individuals that are extremely customer-service oriented. They must have excellent communication skills. In this role, Account Managers will work directly with members of the DEX team, as well as, our customers and clients.

Requirements

• High school diploma or equivalent
• Prior experience in Account Management
• Be positive, on top of things and willing to provide great customer service
• Have great time management skills

Nice To Haves

• Microsoft excel computer skills, SalesForce and E-automate knowledge are preferred

Responsibilities

• Manage incoming requests from Sales Reps and customers via SalesForce
• Be their point of contact and guide them in escalations
• Take care of the needs of your clients and provide great customer service
• Run various reports to ensure the customer account is accurate and pending issues are handled in a timely manner
• Gather information for profitability and quarterly business reviews
• Monitor customer DCA’s to ensure machines actively reading and pulled to contract
• Check on open service tickets to ensure contracted SLAs are being met
• Follow up with technicians and service managers if SLAs are being missed
• Process MADC requests with the appropriate admin team
• Ensure supply orders are processed timely
• Participate or fully run customer meetings based on customer and rep requirements

Benefits

• Full benefits
• Competitive pay
• Opportunity for training, development, and promotion
• Excellent corporate discounts
• Employee recognition and rewards program
• Competitive PTO
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED