Account Manager

STEVEN LABEL LLC•Santa Fe Springs, CA

3d•$80,000 - $100,000•Onsite

About The Position

The Account Manager builds relationships with existing house accounts and selected larger accounts to understand customer satisfaction, support retention, and grow business within each account. The role increases customer awareness of Steven Label’s value proposition and product range, and identifies solutions to customer problems. The Account Manager works with customers, customer service representatives, estimators, and internal teams to support quotes, orders, account planning, and sales growth. The position is based on-site in Santa Fe Springs, California, and requires an estimated 20–30% travel to customers.

Requirements

At least 3 years of sales and customer service experience in a manufacturing setting; experience in the label or packaging industry is preferred.
Ability to learn new systems quickly and work effectively with systems.
Excellent customer service, organization, and time-management skills.
A proven ability to think ahead and take a solutions-oriented approach.
Ability to work in a fast-paced environment with minimal supervision.
Intermediate Microsoft Excel skills.
Reliable transportation and a valid driver’s license.

Nice To Haves

A bachelor’s degree in Business Administration, Marketing, Sales, or a related field is preferred but not required.
Sales and customer service experience in the label or packaging industry is preferred.

Responsibilities

Build customer relationships, understand customer needs, and explain how Steven Label can support customer objectives.
Respond to inquiries about orders in process and help customer service representatives resolve questions about orders and quotes.
Grow assigned accounts annually through account expansion and new business from assigned leads, based on an annual target.
Review customer specifications to prepare quotes for the estimator, present quotes to customers, and follow up to maximize sales and expand the part listing provided to each customer.
Develop custom, engineered or other solutions to solve customer problems.
Develop and execute a consistent customer outreach plan using email and phone.
Facilitate on-site customer meetings as needed.
Follow up on assigned leads to grow the account assignment.
Use the CRM, add sales notes, and develop an 18-month pipeline by customer.
Create and maintain forecasts for assigned accounts using customer feedback or historical trends where available.
Travel to customers as needed, estimated at 20–30% of the time.
Foster a positive and collaborative team environment.
Maintain regular and predictable attendance.
Perform other duties as assigned.