Account Manager

A Place for Mom

20h•$70,000 - $90,000

About The Position

As an Account Manager at A Place for Mom, you will own the success of a portfolio of senior living community partners. The role combines strategic relationship management, consultative selling, and performance coaching, with a disciplined focus on measurable results. You will deliver quarterly and annual Objectives and Key Results aligned with company goals, including revenue retention and growth, move-in acceleration, customer engagement, and adoption of high-impact programs. You will collaborate across teams and use data, insights, and operational rigor to deliver value to the company and its partners. This is a high-visibility, customer-facing role suited to someone who thrives in a results-driven environment. A Place for Mom describes itself as a mission-driven platform guiding families through the aging journey and connecting them with vetted senior living communities and home care agencies. The company says its employees work according to values including Mission Over Me, Do Hard Things, Drive Outcomes as a Team, Win The Right Way, and Embrace Change.

Requirements

5+ years of experience in Account Management, B2B Sales, or Customer Success.
Ability to drive business outcomes through strategic relationship management and performance accountability.
Strong understanding of OKRs and KPIs and how to align partner performance with business goals.
Proven success influencing customer behavior and driving program adoption through data, insights, and education.
Excellent communication and presentation skills, including experience engaging diverse stakeholders and executive leadership.
Proficiency in CRM platforms and comfort interpreting and acting on performance data.
Strong organization, self-motivation, project management skills, and attention to detail.
Collaborative mindset and ability to navigate and align cross-functional teams.

Nice To Haves

Experience in senior living, healthcare, or SaaS.

Responsibilities

Own partner success across a designated book of business and manage performance against defined OKRs.
Build relationships with senior living operators and stakeholders to support retention, growth, and long-term satisfaction.
Deliver regular business reviews and performance analyses to inform decisions and influence partner behavior.
Drive move-in growth by identifying performance gaps, educating partners on best practices, and promoting program adoption.
Collaborate with Sales, Customer Success, Marketing, Analytics, and Finance to align strategies and remove barriers to performance.
Present data-driven insights and customized recommendations to partners using compelling storytelling and visualizations.
Maintain up-to-date account health records in PartnerCentral, Salesforce, and internal reporting tools.
Manage collections and minimize aging with internal finance and billing teams.
Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences.