Account Manager, RadScience

Real Chemistry•Carmel, IN

23d•$70,000 - $80,000•Hybrid

About The Position

At Real Chemistry, we are dedicated to transforming healthcare and making the world a healthier place. Our unique approach combines deep scientific expertise, human-centered creativity, and AI-driven insights to foster an environment where innovation thrives. As a global agency, we offer a comprehensive suite of services in healthcare communications and marketing to leading pharmaceutical and biotech companies. Our culture, #LifeatRealChem, emphasizes collaboration and excellence, believing that we are best together. We are seeking passionate individuals who share our commitment to improving the patient experience through AI and innovative ideas. Real Chemistry has been at the forefront of healthcare, marketing, communications, and data & AI for over 20 years, working with top companies to transform healthcare. The Rad Science team at Real Chemistry is expanding, and we are looking for an Account Manager to join us. This specialized team consists of scientists and artists skilled in illustration, animation, interactive media, and immersive experiences. They excel at translating complex scientific information into clear, memorable stories through scientific visualization and congress experiences. This is a hybrid role, open to candidates in our US offices (New York City, Boston, Chicago, Carmel, or San Francisco) or remote within the US, depending on team and business needs.

Requirements

Problem solver, collaborator, confident, and organized
Detail-oriented and can effectively multi-task between various ongoing projects
Has a strong work ethic and is eager to learn from an experienced, strategically creative account and project management team
Maintains professional manner in a high-pressure, deadline-driven environment
Excellent communication skills (written and oral)
Adept interpersonal abilities with aptitude to engage well with teams and clients
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Degree in marketing, communications, art, computer graphics or related discipline, or equivalent experience

Nice To Haves

Familiarity with animated media/motion graphics, web/app, and experiential technology (i.e., VR/AR, etc.) is highly desirable
Proficient in Adobe Acrobat and Outlook is highly desirable
Degree in biomedical visualization from an AMA accredited graduate program is desirable.

Responsibilities

Oversees note taking during meetings/calls (internal and client-facing); sends prompt recaps to all appropriate parties
With guidance from supervisor, coordinates the resources needed to service project scopes by developing/owning strategic operational plans i.e., creative briefs, project plans, status spreadsheets, hot sheets, meeting recaps, etc. while balancing client expectations alongside the execution of successful work output
Learns, follows, and implements each client’s Standard Operating Procedures (SOPs) into agency's milestone delivery(s), review periods, MLR submissions, etc.
Works in close partnership with Project Manager (PM) to ensure the smooth production process of all scopes of work
May review timelines created by PM to ensure dates align to client SOP and needs
Collaborates with PM to meet client submission deadlines and expectations
May serve as the day-to-day client contact on select projects while building client relationships and debriefing regularly with Senior Account Director (Sr Acct D)/Account Director (Acct D).
May participate in new business opportunities as a support to the Account Director (Acct D)
With guidance from the supervisor, writes/populates the proposals/SOWs in response to client inquiries for new business
Drives the creation of billable job codes
Assists Sr Acct D/Acct D at monthly revenue recognition meetings with any insights that may inform accruals
Pending project ownership, may work with PM to understand project burn against original budget; communicates updates to Sr Acct D/Acct D
Collaborates with supervisor on development of goals and works towards progress
Models fulfilling their essential job functions and company SOPs for junior staff
Contributes and/or provides feedback to supervisor, leadership, and fellow team members with a solution-oriented focus
With guidance from the Supervisor, may collaborate with new staff to help with their onboarding and training
Effectively collaborates with members across the entire team to succeed
Ensures procedures are followed by all team members
Contributes and/or provides feedback to Supervisor, leadership, and fellow team members with a solution-oriented focus