Account Manager

Prelco Inc•Belleville, ON

18d•CA$60,000 - CA$70,000•Hybrid

About The Position

In this role, you will primarily be responsible for owning the customer relationship, ensuring a seamless customer experience from quote to delivery. They coordinate internal teams to meet customer needs, drive account growth, and proactively resolve issues to maintain strong customer satisfaction and long‑term loyalty. If you have a strong foundation in manufacturing environments and bring strong B2B account Management expertise, you might be the ideal candidate.

Requirements

Diploma or University Degree, with 3+ years of B2B account management or sales experience, preferably in industrial, manufacturing, transportation, engineered products, OEM, or Tier-1 customer environments.
Strong verbal and written communication skills, with the ability to collaborate effectively with internal teams, customers, and cross functional teams
Familiarity with CRM and ERP systems and customer account management in manufacturing environment
Strong problem-solving, decision-making, negotiation, prioritization, and relationship-building skills
Ability to work in office, production, and customer-facing environments as required.
Committed to customer satisfaction, accuracy, operational efficiency, and continuous improvement.
Passion for building strong, long-term, value-added customer partnerships

Nice To Haves

Experience with global customers, contract manufacturing, quality system; bilingual in English and French

Responsibilities

Manage key customer accounts and serve as the primary point of contact throughout the customer lifecycle.
Develop strong customer relationships and identify opportunities for account growth and expansion
Understand customer needs, operational challenges, industry trends, programs, and future opportunities.
Collaborate with internal teams to develop account plans, customer roadmaps, and RFQ strategies
Coordinate timely, accurate quotations and support go/no-go opportunity assessments.
Advocate for customer needs and drive resolution of issues, quality concerns, and escalations.
Monitor project milestones, risks, delays, and changes that may impact the customer relationship and customer satisfaction
Lead customer business reviews and communicate performance, improvement initiatives, and growth opportunities
Support pricing, forecasting, contract negotiations, and margin protection in collaboration with Sales Leadership.
Maintain accurate CRM records, account plans, opportunities, and customer insights.