Account Manager

WESTERN STATE BANK•Devils Lake, ND

20d•$39,200 - $58,800•Onsite

About The Position

At Western, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principals of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise is a result of these high standards. The Account Manager is responsible to take ownership of customer’s accounts by providing a superior customer experience to both the Business Development Representatives and customers, to ensure account applications and finance documents are completed, inputted, and processed in an efficient and accurate manner. The Account Manager supports the Business Development Representative with any needs related to customer accounts.

Requirements

High School Diploma or GED required
2+ years of customer service experience required

Responsibilities

Input applications into system. This includes application input, initial credit review, review of credit policy, and determining any credit-related discrepancies for review by credit team.
Complete all account-related finance documents. This includes determining customer payments, generating documents, structuring deals and setting up payees in system, and sending documents to customers and/or vendors.
Follow-up on funding. This includes retrieving any information that is needed or required for a contract to complete funding to complete the financing.
Overall support for the internal Sales team. This includes responding to the sales team, customer or vendor in an effective and accurate manner.
Monitor sales rep pipelines. This includes responding to the sales team, customer or vendor in an effective and accurate manner.
Other responsibilities and special projects as assigned.