Account Manager

MarketStar • MarketStar Utah Remote, UT

2d • $40,000 - $45,000 • Remote

About The Position

MarketStar is seeking an Account Manager to support its growing team. The role works with existing customers to improve their experience, build brand awareness, increase product usage and spend, and identify upsell opportunities. The Account Manager manages customer relationships and uses data to guide strategic decisions, pipeline management, forecasting, and target attainment. The position is listed as Utah Remote.

Requirements

• Strong time-management, project-management, and organizational skills.
• Proficiency with Microsoft Office and/or Google Suites.
• Demonstrated ability to build relationships.
• Strong written, verbal, and presentation skills.
• Experience setting and exceeding sales goals.
• Ability to multitask, manage time effectively, and adapt to change.

Nice To Haves

• Ability to analyze and interpret data to develop and implement strategic plans.
• Previous account management experience or prior experience in sales or technology.

Responsibilities

• Lead customer outreach through calls and emails to build and manage external customer relationships and provide ongoing account support.
• Work with existing customers to build brand awareness and increase product usage and spend.
• Use client-provided and self-guided training resources to maintain product knowledge.
• Use data to manage, review, and report on pipeline to the manager each week, including a forecast and plan to achieve targets.
• Attain daily, weekly, monthly, and quarterly targets.
• Record customer interactions and engagement in CRM.
• Build and manage relationships with internal MarketStar teams and external client counterparts.
• Prepare and conduct regularly scheduled monthly, quarterly, and yearly performance reviews with internal MarketStar peers and leadership.
• Use data to drive planning and success.
• Provide internal and external customer sentiment insights, including product feedback and key industry learnings.
• Perform other applicable duties as assigned.

Benefits

• Structured learning and career development programs.
• Mental health program.
• Generous paid time off policy.
• Paid medical leave.
• Child/dependent care reimbursement.
• Education reimbursement.
• 401(k) match.
• Hardship loan program.
• Access to a financial wellness advisor.
• Comprehensive healthcare coverage, including medical, dental, and vision.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed