Account Manager

GTS TRANSPORTATION•Burr Ridge, IL

1d•$60,000 - $85,000•Onsite

About The Position

The Account Manager manages customer relationships and coordinates freight from pickup through final delivery. This role works closely with customers, carriers, and internal teams to provide reliable service, protect profitability, resolve shipment issues, and grow assigned accounts within the brokerage department.

Requirements

Strong customer service, relationship-management, and professional communication skills.
Working knowledge of freight rates, lanes, equipment types, and transportation market conditions.
Strong negotiation, problem-solving, and decision-making abilities.
Ability to manage multiple shipments, deadlines, and changing priorities in a fast-paced environment.
Proficiency with transportation management systems, Microsoft Office, email, and related technology.
Strong attention to detail, organization, follow-through, and documentation skills.
Ability to remain calm, responsive, and professional during urgent or high-pressure situations.

Nice To Haves

Previous experience in logistics, freight brokerage, account management, dispatch, or a related field is preferred.

Responsibilities

Manage daily communication and service expectations for assigned customers.
Coordinate freight from pickup through final delivery and monitor every load for timely execution.
Enter, update, and maintain accurate load information in the transportation management system.
Provide customers with proactive and timely shipment updates, including delays and service concerns.
Work closely with carrier sales, dispatch, tracking, safety, and accounting teams.
Schedule pickup and delivery appointments and confirm all shipment requirements.
Address delays, missed appointments, service failures, and other shipment-related issues promptly.
Negotiate customer rates while maintaining competitive pricing and profitable margins.
Monitor revenue, gross profit, and overall performance for assigned accounts.
Build and maintain strong, professional relationships with customers and carrier partners.
Resolve billing discrepancies and accessorial charges, including detention and lumper fees.
Collect PODs, rate confirmations, and other required shipment documentation.
Identify opportunities to expand existing accounts and secure additional freight.
Maintain clear records of customer communication, load activity, and issue resolution.
Follow company procedures and applicable transportation and safety requirements.