Entry Level Account Manager - Maryland

Genesis Global Group • Rockville, MD

1d • Hybrid

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory specializing in automated DNA based molecular analysis for chronic and infectious illnesses. MDL focuses on Polymerase Chain Reaction (PCR) testing with a broad menu in infectious disease, including research in Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS). MDL is expanding its sales force across the U.S. and is seeking a high-energy, self-motivated individual to join the sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and acting as a liaison between management and customers to resolve any customer issues.

Requirements

• 1-3 years of successful customer service experience.
• Well-developed multi-tasking, organizational skills, and detail orientation are key to success
• Energy, motivation, enthusiasm, and integrity
• Excellent written and verbal communication skills
• Must demonstrate sound judgment and decision-making ability
• Computer proficiency in MS Office, Excel, e-mail and internet functions
• Knowledge of laboratory testing and competing products.
• Must be able to travel within the coverage area and occasionally nationwide

Responsibilities

• Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
• Establish positive long-term client relations
• Educate and train clients, research problems and coordinate solutions between the laboratory and client
• Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
• Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
• Maintain knowledge of competitors and their presence in assigned territory

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree