Account Manager, Automotive Services (58645)

AAA Northeast • Wayne, NJ

3d • Hybrid

About The Position

AAA Northeast is seeking an Account Manager to represent the interests of the Club within the contractor network and drive the adoption of AAA programs. This role is responsible for developing and maintaining strong relationships with new and existing contractors in an assigned territory. The incumbent drives extensively across the assigned territory, traveling 3-5 days per week. The company is committed to innovation, community involvement, and providing excellent member experiences, and has been recognized as a top employer in the Northeast.

Requirements

• High School Diploma or GED required.
• 5+ years Relevant Experience required.
• 1-3 years Auto, logistics, and/or franchise business experience.
• 1-3 years Customer Service experience.
• 1-3 years experience using financial & performance metrics.
• 1-3 years Account Management experience.
• 1-3 years OSHA regulations experience.
• Valid driver’s license required.
• Candidates must live locally to Morris, Essex or Union NJ counties due to travel aspects of the role (frequent daily and/or weekly on-site client visits in this region).

Nice To Haves

• Bachelor's Degree in Business concentration preferred.
• 6-8 years of additional relevant experience preferred.

Responsibilities

• Build and maintain relationships between the Contractor network, the Club (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and the Club’s Preferred Partners.
• Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, and monitor and review Key Performance Indicators (KPIs).
• Develop action plans to ensure minimum facility requirements and AAA standards are met.
• Analyze territory performance and seasonal resource requirements to ensure service levels are met.
• Manage the new contractor process, including recruitment, screening, selection, and onboarding.
• Provide contractor consulting services regarding operational efficiency, financial performance, and viability.
• Support deployment of Road Service systems, technology, and equipment (e.g., Dispatch system, apps, radios, tablets, testers).
• Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events.
• Research industry best practices and technologies and share with peers and contractors.

Benefits

• Award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.
• Annual bonuses are offered.
• Certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED