Account Manager | Trade Show Industry
About The Position
This position combines sales, project management, and customer service in the fast-paced trade show industry. The role involves writing accurate estimates for trade show flooring, following up with customers via email and phone, and converting estimates into orders. Once an order is placed, the Account Manager will coordinate with production to ensure details are correct and deliveries are made on time. The role also includes problem-solving, tracking activity in Salesforce, and reaching out to potential new customers. The Account Manager will inherit an established customer base but is expected to grow accounts, follow up consistently, and find opportunities to win new business. Projects can range from standard 10'x10' booths to large custom exhibits at national or international trade shows.
Requirements
- 5 or more years in account management, customer success, project management, sales, or another type of client-facing role
- Experience with CRMs (Salesforce is a plus)
- Proficiency in Microsoft Office (Outlook, Word, and Excel)
- Strong communication skills and the confidence to pick up the phone and call a customer with a question or to ask for the sale, or walk over to the production team to ask a question or check on an order
- Good at working with measurements, quantities, and basic calculations
Nice To Haves
- Experience in the trade show, events, or building industries is a plus, but not required
Responsibilities
- Write accurate estimates in response to customers’ requests for trade show flooring.
- Follow up with customers via email and phone to answer questions and turn estimates into orders.
- Coordinate with production to ensure every detail is correct and everything is delivered where and when the customer needs it.
- Solve problems that arise during the order and production process.
- Track activity in Salesforce.
- Reach out to potential new customers.
- Grow established accounts.
- Follow up consistently with customers.
- Find opportunities to win new business.
Benefits
- Paid vacation
- Paid holidays
- 401(k) company match
- Company-paid life insurance
- Company-paid short-term and long-term disability insurance
- Potential to receive a monthly quality control bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
