Account Manager

Republic Services • Evansville, IN

1d

About The Position

The Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role also increases sales penetration within the existing customer base by selling the full suite of Republic Services products. The Account Manager builds customer loyalty, supports customer retention and pricing initiatives, and works with the Sales Manager and operations team to strengthen customer relationships and resolve service issues.

Requirements

• At least 1 year of relevant sales experience (required).
• Valid driver’s license (required).

Nice To Haves

• Experience in the waste or transportation industry.

Responsibilities

• Maintain and retain existing customers by building effective, long-term relationships and customer loyalty.
• Develop and maintain knowledge of the Company’s services, lines of business, and pricing structures, and offer additional services to assigned existing customers as appropriate.
• Perform contractual re-signs with existing customers to extend relationships and increase customer profitability where appropriate.
• Respond to cancellation requests in accordance with the established escalation policy.
• Proactively communicate with customers or respond to them in support of company pricing initiatives.
• Use Salesforce daily to schedule and document calls, meetings, proposals, and other activities.
• Capture customer emails and minimize rate restrictions and customer credits.
• Increase customer penetration by selling the full suite of Republic Services products.
• Meet regularly with the Sales Manager to review weekly retention and relationship activities, progress against goals, and the status of key customer relationships.
• Partner with the operations team as needed to address customer service issues.
• Build relationships and increase Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
• Perform other job-related duties as assigned or apparent.

Benefits

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death and dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed